Kforce has a client in Washington, DC that is seeking a Mid Level Desktop Engineer. Responsibilities: * Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues * The Desktop Engineer will respond to and manage escalated support tickets, ensuring timely resolution * Install, configure, and maintain software and hardware components * Assist in the setup and support of network-related issues * Document support processes and resolutions in the ticketing system * Collaborate with other IT teams to resolve issues and improve support processes * Maintain knowledge of current IT trends and technologies * Administer and manage M365 services, with a focus on Teams, SharePoint, and OneDrive * The Desktop Engineer will mentor and train junior support staff * Participate in IT projects and initiatives, contributing technical expertise