**Profile Summary:** + University level education (Computer Sciences or equivalent) + **Senior profile with more then 10 yrs experience technically good and have team lead skills** + At least 5 years of experience in IT infrastructure related work, preferably 2nd line and above + At least 5 years of working experience with **Microstrategy** , + At least 2 years of working experience with MS Power BI, SAP Business Objects or other visualization and BI tools + Knowledge of ITIL & AGILE methodologies (certifications are a plus) + Solid experience in Service Management both at application and platform levels + Ability to drive technical excellence, pushing innovation and quality + Effective communication, presentation and relationship management skills at different levels and in multicultural and multi -location environment + Good command of English language **List of Key Responsibilities:** **Technical Knowledge:** **Technology** **Level of expertise*** **Priority** **Must** **Nice to have** IT infrastructure **Senior** Microstrategy **Senior** MS Power BI **Mid-level** SAP Business Objects **Mid-level** ITIL & AGILE methodologies **Mid-level** ***** 1. **Entry-level:** This refers to individuals who are just starting their careers or have less than 2 years of experience in the field. 2. **Junior:** Typically, this level represents professionals with 2-4 years of experience in the technology. 3. **Mid-level:** This level indicates individuals with 5-8 years of experience and who have developed a solid foundation of knowledge and skills in their specific area of expertise. 4. **Senior:** Senior professionals typically have 8-10+ years of experience and possess advanced knowledge, expertise, and leadership capabilities within their field. 5. **Expert:** This level represents professionals who are recognized as industry experts and have extensive experience of 10+ years. They are considered authorities in their field and often contribute to the advancement and development of technology through research, innovation, and leadership. **List of Used Tools:** + IT infrastructure + Microstrategy + MS Power BI + SAP Business Objects + ITIL & AGILE methodologies