Job Description

Microsoft Teams Product Owner
Full Time 37.5 hours per week - Remote Working

Closing date for applications Friday 15th August 2025

As the Microsoft Teams Application & Telephony Product Owner you will be responsible for driving the development and enhancement of Teams including any associated applications and telephony solution within the Microsoft Teams ecosystem. You will be the crucial link between our stakeholders, and end-users responsible for defining the vision, strategy, and roadmap for our integrated Teams applications and unified voice communications. 

Your primary goal will be to maximise the value delivered to our users and ensure our solutions are deeply integrated, intuitive, and leverage the full power of the Teams platform for both collaboration and communication.

What you’ll do
•    Develop and maintain the product roadmap for the Teams application and telephony features, ensuring alignment with overall business objectives.
•    Serve as the subject matter expert on the capabilities and limitations of the Microsoft Teams platform, APIs (future), and developer tools, including those specific to telephony.
•    Translate high-level business goals into a clear, actionable vision for the development team.
•    Administer and maintain Microsoft Teams Phone System, including Direct Routing and Calling Plans across 30 plus sites.
•    Troubleshoot and resolve telephony-related issues, both software and physical hardware (e.g., headsets, desk phones).
•    Monitor system performance and ensure high availability and reliability.
•    Define and manage the user experience for voice features, including call queues, auto attendants, IVRs (Interactive Voice Response), and routing policies.
•    Gather requirements for complex call flows, voicemail settings, and call-handling rules from various business units.
•    Ensure Compliance to internal BCP policies and or regulatory requirements applying and managing security patches, updates and configurations to protect against vulnerabilities
•    Engage with business stakeholders and end-users to gather requirements and feedback, with a specific focus on how they use Teams for both collaboration and voice communication.
•    Act as the primary point of contact for all product-related queries for the Teams application.
•    Demonstrate and communicate progress to stakeholders during sprint reviews/ change initiatives.
•    Stay up-to-date with new features, updates, and best practices in the Microsoft 365, Teams, and Teams Phone ecosystem.
•    Evaluate how new Teams features (e.g., improved meeting integrations, new message extensions, or advanced telephony features) can be leveraged to enhance our product.

What you’ll bring
•    Microsoft Teams Administrator Associate certification or similar such as Collaboration communications systems engineer and PowerShell scripting.
•    Familiarity with the broader Microsoft 365 suite (SharePoint, Viva, Power Platform).
•    Strong understanding of VoIP, SIP, and telephony infrastructure.
•    An ability to apply systems knowledge to troubleshoot and analyse new issues.
•    Ability to manage change effectively, always mindful of technology, business processes, and systems implications.
•    An understanding of Clobba and ability to ensure that users actively adopt the product.
•     An understanding of DECT and ability to ensure that users actively adopt the product.

Ideally you’ll have
• Experience with agile tools like Jira or Azure DevOps.
• Experience with SBCs (Session Border Controllers) and Direct Routing.
• Knowledge of network protocols and troubleshooting tools.
• Ability to manage projects and coordinate with cross-functional teams.
• Familiarity with BCP frameworks and security best practices.

Benefits
•    25 Days Leave + Bank Holidays
•    Buy & Sell Flexi Leave Options
•    Private Pension where Ramsay will match up to 5% after a qualifying period
•    Enhanced Competitive Parental Leave Policies
•    Private Medical Cover with option to add partner & dependants
•    Life Assurance (Death in Service) x3 base salary
•    Free Training and Development via the Ramsay Academy
•    Concerts for Carers
•    Employee Assistance Programme
•    Cycle2Work scheme available, in partnership with Halfords
•    The Blue Light Card Scheme

About Us
Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We care.
 

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.