Job ID: NS377059612 Location: Omaha, NE Category: Information Technology Employment Type: Permanent Date Added: 06/25/2025 Apply now Back to Search Thank you for applying. Someone will be contacting you shortly.   Uploading Data... Creating Application... Finishing up... Apply Now

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Microsoft Service Desk Engineer | $71,000 – $91,000 per year | Direct Hire 100% Onsite What Matters Most Competitive Salary of $71,000 – $91,000 per yearLocation: Omaha, NebraskaDirect Hire opportunity with career growth and stability100% Onsite schedule  Job Description Seeking an experienced Microsoft Service Desk Engineer to join a respected and established organization based in Omaha, Nebraska. This role offers the opportunity to work on impactful projects in a supportive and dynamic work environment.  We are seeking a skilled Microsoft Service Desk Engineer to provide advanced technical support for endpoint systems and Microsoft 365 services in a hybrid IT environment. In this role, you’ll be responsible for supporting, configuring, and troubleshooting tools like Exchange Online, SharePoint, OneDrive, Teams (Voice and Chat), and Microsoft Defender for Endpoint. Daily responsibilities will include managing and deploying devices using Intune, Autopilot, and Entra ID (Azure AD), while ensuring security and compliance across the environment. Experience with PowerShell or Power Automate is required to assist with automation and process improvements. You’ll support both Windows and macOS environments, using JAMF for Apple device management, and handle basic networking issues as needed. This hybrid position also requires learning key Service Desk functions—including HL7, PACS systems—and contributing to automation and special projects involving Logic Apps, Intune, and more. Familiarity with tools such as Jira (critical), JumpCloud, NinjaOne, and Microsoft Intune is essential. The ideal candidate will be comfortable working across both end-user support and backend systems, managing licenses, ensuring compliance, and delivering high-quality service to both internal and external teams. Responsibilities:Provide advanced support for O365 Admin Center, including Exchange Online, SharePoint, and OneDrive administrationAdminister and troubleshoot endpoint security tools, particularly Microsoft Defender for Endpoint, and ensure compliance with security policiesManage and support Entra/Azure AD, including handling user accounts and ensuring proper role- based accessOversee the configuration and deployment of devices via Intune and Autopilot, ensuring seamless setup for end usersProvide ongoing support for Microsoft Teams, including managing both chat and voice servicesMaintain licensing and compliance for Microsoft environments, ensuring proper usage and renewals across the organizationUtilize PowerShell for automation, scripting, and managing tasks across the enterprise environmentTroubleshoot issues related to Windows desktop operating systems and provide basic network troubleshooting, including connectivity and security issuesProvide comprehensive support for macOS environments, leveraging JAMF for management and provisioningServe as an escalation point for complex technical issues from the Service Desk teamCollaborate with other IT teams and stakeholders to identify opportunities for system improvements and automationEnsure all systems and processes comply with regulatory and licensing requirements, contributing to security audits as necessaryParticipate in the on-call rotation to provide after-hours support when required Qualifications and Requirements:Bachelor’s degree from an accredited college or university, or equivalent professional experience and training in a related fieldMinimum of five years’ experience providing support within Service Desk or Managed Service Provider (MSP) environmentsRelevant industry certifications are highly desirable, such as Microsoft Modern Desktop Administrator, Security & Compliance Fundamentals, CompTIA Network+, JAMF Certified Associate, or ITIL FoundationProven ability to apply formal training and hands-on experience to troubleshoot, support, and maintain end-user systems effectivelySkilled in using dictation and transcription applications commonly utilized in clinical settingsBasic understanding of network data flow related to the transfer of medical images between different systemsMust have extensive background in managing Office 365 and Microsoft 365 platforms, covering Exchange Online, SharePoint, and Teams with voice and chat capabilitiesMust be proficient in using endpoint management and security tools including Microsoft Intune, Autopilot, and Defender for EndpointMust have experience working with AWS toolsStrong expertise in identity and access management with Azure Active Directory (Entra), handling groups, permissions, and user accountsAdvanced capabilities in scripting and automating workflows using PowerShellExperienced in supporting both Windows and macOS desktops, with device management through JAMF for Apple environmentsKnowledgeable in software license administration and compliance within Microsoft cloud servicesBasic troubleshooting skills for network connectivity and related issuesFamiliar with endpoint protection and vulnerability scanning toolsComfortable operating in fast-paced settings and adept at resolving complex technical challenges efficientlyBenefits and Perks: Competitive salary: $71,000 – $91,000 annuallyHealth, Vision, and Dental Insurance401(k) planPTOOutstanding benefits package Your New Organization:Our client is a leader in their industry, headquartered in Omaha, Nebraska, and offers a collaborative work environment that values innovation and growth. They are committed to providing their employees with opportunities to excel professionally while maintaining a supportive workplace culture. Your Career Partner:The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. The base salary range for this position is $71,000 – $91,000, excluding benefits, bonuses, or other compensation. Your final salary will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.  Last update: 10.1.2023 Apply now View All Jobs Similar JobsUnified Communications Technician Houston, TX Unified Communications Technician | $50 - $55 per hour | Onsite Contract What Matters Most - Competitive Pay of $50 - $55 per hour - Location: Onsite work in Houston, TX with some flexibility to work from home - Contract opportunity with career growth and stability - Weekly Pay with direct deposit... Apply Now Staff Software Engineer Omaha, NE Staff Software Engineer | $135,000 - $170,000 per year| Direct Hire – REMOTE What Matters Most:   -       Competitive Pay: $135,000 - $170,000 per year   -       Schedule: Full-time, Direct Hire   - Fully remote schedule, must be available to work 10A – 3P CST - ... 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