Microsoft Dynamics 365 Practice Lead – UK

United Kingdom, customer sites – Hybrid working policy
Permanent

ASAP 

 

We are looking for a Microsoft Dynamics 365 Practice Lead to spearhead our ERP and CRM practice across the UK and EU region. This is a pivotal leadership role, ideal for someone passionate about digital transformation, Microsoft technologies, and building high-performance teams.

You will define strategy, lead delivery excellence, collaborate with Microsoft and clients, and manage a growing team of experts to deliver world-class Microsoft Dynamics 365 and Power Platform solutions.

 

Key Responsibilities:

Collaborate with Microsoft and internal stakeholders to shape GTM offerings. Lead pre-sales activities, including client presentations, proposals, and RFP responses. Develop and nurture strong partnerships with Microsoft field teams and strategic partners. Champion consultative selling and innovative solutioning. Define and execute the vision for Dynamics 365 ERP & CRM across the region. Ensure delivery excellence across projects in F&SCM, CRM, and Power Platform. Build reusable frameworks, delivery accelerators, and best practices. Oversee resource planning, quality assurance, and project governance. Own the regional P&L and drive revenue, margin, and operational efficiency. Work closely with Sales and Alliances to forecast growth and build pipeline. Identify levers for scalability and mitigate delivery risks across the portfolio. Act as executive sponsor for key enterprise accounts. Guide digital transformation programs with a strategic mindset. Ensure client success through executive alignment and outcome-focused delivery. Build, mentor, and lead a team of consultants, architects, and delivery leads. Foster a culture of excellence, innovation, and learning. Define skill frameworks and support team certification and career growth. Represent UST at industry forums, webinars, and client events. Create thought leadership content—whitepapers, blogs, and strategic insights. Stay ahead of Microsoft product evolution and market trends.

 

What You Bring:

12–18 years in IT with 9+ years in Microsoft Dynamics 365 ERP/CRM and Power Platform. Proven experience leading large-scale ERP and CRM implementations. Deep functional and technical knowledge across Dynamics 365 modules (Finance, Supply Chain, Sales, Service, Project Ops, Power Platform). Successful track record in pre-sales, solution architecture, and stakeholder engagement. Experience managing P&L and leading multi-disciplinary teams. Strong UK/EU market experience and excellent communication skills.

 

Desirable Qualifications:

Microsoft certifications: Dynamics 365: F&O or CRM Solution Architect Expert Power Platform Solution Architect Expert Functional or Developer certifications in D365 F&SCM or CRM Microsoft MVP recognition is a strong advantage Bilingual (English with Spanish, German, or Dutch preferred)

  

Are you ready to shape the future of enterprise transformation with UST?
Apply now to join our growing Microsoft Dynamics 365 practice.

#UST

Role Proficiency:

Provide leadership at a geographic or vertical level for the Practice both from Business and Technology perspectives. This will include managing the entire team for a specific geography or vertical; providing technical and/or business consultative leadership during the pre-sales and/or post-sales cycle for large CRM/ERP implementations. rnLead and manage Service Delivery across multiple business functions and projects; encompassing design development maintenance and support of digital and traditional projects operating on agile and waterfall models. Strong understanding of clients’ businesses and UST’s capabilities in CRM/ERP to facilitate planning delivery and growth strategy.

Outcomes:

      Own end-to-end delivery in a Service Delivery Model for a specific geography or vertical. Assist the Sales team for that geography/vertical in closing Sales pursuits in CRM/ERP areas       Functional Consulting with resulting billability for a minimum of 30% of time overall within a financial year       Build strong internal and external customer relationships managing expectations at all levels       Accountable during the deal pursuit for ensuring that proposed solutions offer a winning value proposition; while playing a key role in the preparation of proposal       Advise the customer senior leadership on various software and technology solutions to resolve business issues       Analyse customer objectives and present compelling solutions in CRM/ERP space       Recommend best practices to customers and help with IT Strategy and implementation planning       Pursue industry best practices across multiple accounts       Mentor Delivery teams and provide support in getting the right exposure   Capture long term business needs and drive creation of domain specific and integrated solutions for the client in CRM/ERP space   Facilitate Account mining and drive Revenue Growth within Accounts for CRM/ERP   Review and create delivery strategy for projects across client accounts including evangelizing delivery excellence and digital transformation as appropriate. Create business outcomes that the client strives to achieve while managing service levels and commitments from UST   Serve as Executive contact for clients and maintain strong relationships with Clients’ (existing and potential) Senior leadership; maintaining the highest level of client engagement   Understand client expectations facilitate business requirements status meetings and governance engagements. Work with client and UST stakeholders driving end-to-end requirements of Service Delivery ensuring customer expectations are met and exceeded   Drive digital transformation within the client portfolio and teams; focusing on service improvements value-adds while proposing innovative ideas to the customer beyond standard delivery   Provide thought leadership to create a culture of innovation within the teams to develop innovative solutions to business problems   Strategically influence teams towards a proclivity for transformation encompassing digital cultural domain and business outcomes   Drive Service Level management pre-empting and mitigate delivery risks; track milestones and statuses. Proactively communicate with leadership to flag risks and ask for help   Work with account delivery teams to implement a robust knowledge management plan by building a strong network for collaboration creating knowledge repositories robust training programs; avoiding single points of failure   Manage P&L effectively for the portfolio. Apply financial levers like utilization pyramid correction contract shifts and differentiated pricing models to continuously improve the cost of delivery and engagement level profitability   Responsible for Talent management of entire team in the hierarchy – org structure workforce strategy succession plans individual development plans plan effective people utilization top talent identification and plan et al   Coach leads within the team on leadership qualities. Groom leaders to take on higher level roles upskill themselves and manage projects/engagements effectively and independently   A role model and promoting the organization’s Values and Culture

Measures of Outcomes:

      Billability @ approximately 30% of time for financial year       Number of RFPs/Proposals submitted and Deals secured in ERP/CRM Practice       Customer feedback on overall Delivery quality (no more than 6 delivery related escalations in a year)       Conceptualizing ideas for ERP/CRM Practice       Revenue (Targets vs Actuals)       Profitability and EBITDA (Targets vs Actuals)       Customer Satisfaction       People Satisfaction       Number of unsolicited proposals (or) innovative ideas presented to customer Number of leaders developed and transferred to different engagements

Outputs Expected:

Domain / Industry Knowledge:

Conceptualize new Vertical solutions based on forecasting market trends and customer needs Conduct meaningful conversations with key client stakeholder; interpreting the data and enhancing the quality of the proposed Vertical solution Put forward useful recommendations based on existing gaps and recommend specific UST services / solutions in CRM/ERP areas. Recommend holistic domain solutions that lead to large highly complex deals and act as differentiators in positioning UST with client Create / validate roadmap for customer strategy

Delivery Management:

Plan and manage engagements encompassing large and complex CRM/ERP projects Identify risks and mitigation strategies on an ongoing basis and implement the same Proactively anticipate the risks and identify avoidance / mitigation strategies on an ongoing process Monitor complex integration / interdependence across work streams within the span of the project Coach teams on implementing best practices with measurable business value adds
quality processes in delivery
risk management and mitigation
and good governance Influence project strategy by proposing new or alternative solutions while being proactive in identifying issues and resolving; balancing effectiveness and efficiency

Talent and Workforce Management:

Provide support to delivery management team in identifying training needs for the team. Support technical evaluation of external and internal candidates to meet project requirements. Perform career guidance and performance management for team members Engage with teams on lessons learned and embedding back into delivery
sharing with peers and delivery excellence teams. Promote continuous learning.

Practice and Business Benefits Roadmap:

Create or review an optimal technology road map
recommending the appropriate technology platform within CRM/ERP space
for the client. Identify scope for rationalization and optimization or enhancement of capabilities Identify technology skill sets/product capability (within CRM/ERP) to be built or acquired over the next 2-3 years based on industry trends and client direction Define business benefits of solution adoption to the client. Manage proposal responses and work with the solution team to craft the best and most optimal options. Work with finance on creative pricing options/strategy Ensure consistent reusability of tools and best practices across CRM/ERP projects; influencing product / technology selection strategy

Innovation and Thought Leadership:

Incubate new concepts in partnership with customers or Product companies
Universities
et al Evangelize the adoption of newer architecture paradigms and products as appropriate for clients Promote reuse of in-house tools and accelerators across different accounts Participate in external forums to showcase UST capabilities and insights Provide thought leadership to transform solution accelerators into non-linear revenue streams

New Service Design:

Identify potential opportunities for new service offerings based on industry trend
similar kind of demand from customers and emerging technology paradigms Create business case for investments for approval from senior management Identify products and service partners if any
required to execute New Service Line Operating Model Create differentiated offering in terms of framework/product/platform to strengthen UST's position Build reference applications and customer specific proof of concepts to demonstrate our offering. Partner with Marketing Team to develop collaterals as part of GTM Foresee and drive the creation of solution accelerators towards productivity enhancements

Marketplace Collaboration:

Identify product/service partners in alignment with overall approach for vertical/geography Work with UST partnership team and third-party product/service partners in creating GTM strategy Develop internal capabilities/complementary toolsets to support the GTM strategy Maintain relationships with partners Act as the UST technical POC for specific horizontal space

Advisory Consulting:

Define problem statement for the customer
in alignment with primary business objectives of the client Assess existing landscape across relevant dimensions like Business Architecture/Application Architecture/Data Architecture/Technology Architecture. Identify gaps between current state and potential target state. Define solution roadmap which enables organization to transition to new state in an agile manner Analyse solution fitment across various dimensions like technical feasibility
cost vs. benefit
people dimensions
plus others Demonstrate the value add and get buy-in from key stakeholders on the customer side at every stage of consulting engagement

Sales Support:

Provide Solution Support for pre-sales support activities
for example
solicited and unsolicited proposals. Identify opportunities for providing unsolicited proposal to customers Provide recommendations on execution sand pricing modes to delivery owner of the sales pursuit Support Sales Owner/Delivery Owner in qualifying the opportunity. Highlight risks and recommend mitigation approach to Sales Owner/Delivery Owner of the sales pursuit Present UST’s capability as part of client visits with clear articulation of our offerings

Stakeholder Management:

Build credibility with the client as a technical go-to person
acting as a trusted partner Work to expand professional network in the client organization Manage the expectations of key stakeholders effectively to ensure success of the engagement

Skill Examples:

      MS Excel Word and PowerPoint skills. MS Project and MS Visio a plus.       People management and coaching       Communication and reporting to leadership and clients – metrics measurement and reporting skills       Logic and reasoning; discretionary decision making       Delegation tasks authority and accountability       Planning and execution skills       Willingness and ability to learn       Empathize with UST teams and clients alike and; Ability to manage 360 degree relationships across external and internal stakeholders       Ability to learn conceive and adapt to the dynamic business and technical eco system   Aptitude in building and managing partner and vendor eco system   Ability to be a Corporate Citizen with highest levels of organizational values culture and personal integrity

Knowledge Examples:

      Understand drivers of customer and engagement success       Agile and waterfall program management approaches       Well versed in technologies business processes outcomes       Skill in identification of risks measurement and approaches for risk management and reporting       Client and UST business strategy and business functions       Financial planning and budgeting Art of questioning and critical thinking

Additional Comments:

Who we are: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of over 39,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world. Visit us at UST.com. Join Us as a Microsoft Dynamics 365 Practice Lead (UK/EU) You Are: We are seeking visionary leader with deep expertise in Microsoft Dynamics 365 and a passion for driving digital transformation. You thrive in fast-paced environments, inspire high-performing teams, and deliver exceptional value to clients. You’re ready to take ownership of a growing practice and shape the future of ERP and CRM solutions across the UK and EU. The Opportunity: Go-to-Market & Alliance Collaboration Partner with Microsoft and internal teams to co-create differentiated offerings and GTM strategies. Lead pre-sales efforts including proposals, RFPs, and client presentations. Build strong relationships with Microsoft field teams and ecosystem partners to drive joint success. Champion consultative selling and solution innovation to solve complex business challenges. Practice & Delivery Leadership Define and execute the vision for the Dynamics 365 ERP & CRM practice in alignment with UST’s strategic goals. Ensure successful delivery of enterprise-grade Dynamics 365 F&SCM, CRM, and Power Platform engagements. Oversee project delivery, resource planning, and quality assurance to ensure client satisfaction and delivery excellence. Develop reusable assets, frameworks, and IP to accelerate client value. P&L and Operational Management Own the regional P&L—drive revenue growth, profitability, and operational efficiency. Collaborate with Sales and Alliances to forecast revenue and build a strong pipeline. Identify growth levers and manage risk across the portfolio. Client Engagement & Executive Sponsorship Serve as executive sponsor for key accounts, ensuring strategic alignment and long-term success. Support client transformation journeys through strategic planning and stakeholder engagement. Resolve escalations with a client-first mindset and a focus on outcomes. Talent & Capability Development Build, mentor, and lead a high-performing team of consultants, architects, and engagement managers. Foster a culture of innovation, collaboration, and continuous learning. Define competency models and career paths to support team growth and certification goals. Thought Leadership & Market Presence Represent UST as a thought leader in Microsoft Dynamics 365 ERP and CRM transformation. Drive market presence through whitepapers, webinars, events, and strategic content. Stay ahead of industry trends and Microsoft product evolution to shape the practice roadmap. What you need: 12–18 years in IT, with 9+ years in Microsoft Dynamics 365 ERP/CRM and Power Platform solutioning. Deep expertise in Microsoft Dynamics 365 ERP/CRM (Sales, Service, Finance, Supply Chain, Commerce, Project Operations, and Power Platform applications). Proven success in pre-sales, solution architecture, and large-scale implementations. Experience working with clients in the UK/EU is essential. Strong leadership, communication, and stakeholder management skills. Demonstrated ability to manage P&L and lead cross-functional teams. Bonus points if: Microsoft Dynamics 365 certifications: Dynamics 365: Finance and Operations Apps Solution Architect Expert and/or Power Platform Solution Architect Expert and Dynamics 365 F&SCM or CRM intermediate product specific (Functional/Developer) certifications (highly preferred) Bilingual skills (English/Spanish/German/Dutch) Microsoft Valuable Professional (MVP) credentials