Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.   At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.   Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. 
Manager, Revenue Negotiation Team

The Revenue Negotiation Team is responsible for working with customers to respond to contract inquiries outside of a renewal (including requests to adjust or terminate their contractual obligations) in order to achieve the highest possible retention rates. The Manager of this team will guide a team of Revenue Negotiation Representatives tasked with mitigating churn outside of the renewal cycle and upholding UKG’s contractual rights. Your direct reports will partner with internal teams (sales, ERMs) to understand and promote the long-term health of the customer relationship, and work directly with customers to renegotiate existing contract terms when appropriate.

Responsibilities:
• Manage a team of six to eight Revenue Negotiation Representatives whose primary objective is to retain revenue related to early contract termination requests (full or partial), ensuring a fair and mutually beneficial agreement for both parties
• Establish and implement metrics related to retention outcomes and volume management for your team
• Support high quality customer engagement (internal and external) by shadowing calls, providing escalation support, and meeting with your team members 1:1 on a weekly basis
• Proactively collaborate with leadership in Relationship Management, Sales, Product Management, Support, and Services to gather information related to early termination requests and to share feedback regarding challenges in each of these areas that are impacting retention
• Work with Finance and Renewals leadership to deliver churn forecasts and business insights related to customer churn
• Collaborate with legal to ensure your team is equipped to thoroughly analyze contract terms, conditions, and legal implications to assess the legitimacy of termination requests
• Effectively communicate with customers and internal stakeholders to understand the business cases behind termination requests, and present mitigation proposals or alternative solutions
• Work collaboratively across other members of Renewals, Offboarding, GSO, and IT to build out the tools and technology needed to support your team’s daily work and to provide real-time reporting to key internal stakeholders

Basic Required Skills:
• Prior management experience in a related field (renewals, SaaS technology, sales, relationship management) is required
• Proven experience leading complex contract negotiations (pricing, concessions, terms and conditions), preferably in a role involving termination requests
• Excellent understanding of legal and contractual terms and conditions
• High degree of competency with communication and analysis tools, specifically Microsoft Office (proficient in Excel and PowerPoint), and Salesforce CRM

Preferred Skills:
• Bachelor’s degree or equivalent preferred
• Skilled in collaborating and partnering with other business areas
• Ability to deliver presentations to executive-level audiences
• Experience building out a new team or function (defining processes, implementing tools and technology, strategic definition of priorities) preferred

Where we’re going   UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!    Equal Opportunity Employer       UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.    View The EEO Know Your Rights poster          UKG participates in E-Verify. View the E-Verify posters here.     It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.    Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 

The pay range for this position is $78,800 to $113,300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/about-us/careers/benefits