Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

Job Description: Manager, Accounts Receivable
Location: Noida, India
Reporting to: Order to Cash Director, Noida, India
Working Hours: 11:30 AM IST to 8:30 PM IST (flexibility required during month/quarter ends)

Position Overview:
The Manager, Accounts Receivable will support the Invoice to Cash team within the Finance Global Shared Services organization. This role focuses on cash application, review and resolution of open and unapplied payments, driving process efficiencies in cash receipts and manual invoicing, E-invoicing, and supporting AR Subledger close activities. The role also involves resolving past due accounts within existing credit and collections policies, making decisions regarding accounts receivable and account reconciliation, and supporting key initiatives such as MIS and automation.
Primary Job Responsibilities:
• Lead and mentor a team of 6-7 accounts receivable professionals (including Supervisors and Analysts), fostering skill development and career growth.
• Ensure consistent achievement of KPIs and SLA requirements by the team.
• Collaborate with onshore stakeholders to meet defined delivery standards.
• Work with other GFS teams to enhance work quality.
• Focus on improving customer satisfaction scores (CSAT).
• Innovate and implement process improvements.
• Assist in audits for APAC, Continental Europe, and North America.
• Maximize efficiencies in cash receipts and invoicing functions, introducing new processes and technologies.
• Collaborate with internal customers to provide necessary reporting.
• Maintain internal controls related to cash receipts and invoicing.
• Assist in month-end close processes, including journal entries, reconciliations, and closing AR Sub-ledger.
• Manage a portfolio of accounts receivable for assigned territories.
• Perform account reconciliations, provide backup details, and submit tie-offs and refund requests.
• Recommend professional service holds, halt global support when needed, and communicate the status of accounts and pending high-dollar receivables.
• Initiate conference calls on problem accounts.
• Provide performance management reporting and highlight challenges.
Qualifications:
• 12+ years of experience in AR and Collections, with 8 - 10 years’ experience in people management.
• Experience with Oracle and D365 is desirable.
• Strong people management skills with a minimum of 10 years managing a team of 8-10 members.
• Commerce graduate with a major in Accounting or Finance; MBA or CA (Intermediate) is desirable.
• Advanced knowledge of Microsoft Excel, PowerPoint, and Power BI.
• Excellent verbal and written communication skills.
• Strong customer service skills and the ability to foster positive working relationships.
• Well-organized, detail-oriented, and self-directed.
• Prior experience working remotely with a US multinational company is a plus.
• Self-motivated with strong analytical skills and experience in handling transformation and automation projects.

Preferred Skills:
• Advanced knowledge of Microsoft Excel or Power BI.
• Knowledge of Robotics Process Automation (RPA).
• Exposure to ERP implementation.
• Experience in process automation and transitions.

This role offers an exciting opportunity to lead a dynamic team and drive significant improvements in the accounts receivable function. If you are a seasoned professional with a passion for process optimization and team development, we encourage you to apply.

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! 

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com