We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Numerator provides brands and retailers with a unique, 360-degree understanding of consumer behavior across the globe. We are shopper-centric, continuously monitoring the purchase and usage behavior through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world. Role Overview Numerator is looking for a talented and passionate Team Trainer to join our team in our India Vadodara office. As part of our team, you will help Numerator achieve and maintain the team tasks accuracy in specific knowledge areas and act as the primary liaison between the Hub and local markets, ensuring exceptional service delivery and fostering strong stakeholder relationships. You will play a key role in training, verifying the accuracy of team members' results and establishing actions to reinforce knowledge and achieve the accuracy goal. You will be the liaison role with the market experience teams to define and convey to the Vadodara team any changes or new requirements in the execution of tasks. The position reports to Vadodara NI Regional Operations Centre (ROC) Director and is responsible to work in a team spirit. What we insist on is a constructive interaction with team members to give feedback and define the best learning path. Responsibilities: + To be the connection with the team of market experts of the local market to receive briefing on changes and new knowledge for the execution of tasks, agree quality targets and support local market transitions to the India Hub, ensuring on-time delivery with minimal disruption + Manage the performance quality KPIs (Key Performance Indicators) of the tasks executed by the team members, analyze the results and give feedback to the each team member. + Manage escalations promptly with thorough root cause analysis and preventive measures + Define and carry out the training actions, including coaching to achieve the accuracy target + To get a team motivated in learning, supported and with all the necessary knowledge to achieve the quality objectives + Deliver regular performance reports with actionable insights. + Manage transitions and migrations from local markets to the India Hub. Must be bilingual in French and English (Written and verbal) Key Requirements + Strong interpersonal and relationship-building skills with the ability to build and maintain strong relationships with key onshore stakeholders. + Must be detail-oriented and able to work independently. + Bachelor’s degree in Business, Operations, or related field + Be able to write, read, comprehend, reason, and perform basic mathematic calculations and data analysis. + Strong problem-solving and experience with performance metrics. + Excellent written and verbal communication skills to effectively communicate with diverse audiences. + Experience with Basic and Advanced Microsoft Excel (e.g. Advanced Formulas; Pivot Tables) + English & French professional proficiency – minimum B2 Level is required. + 3+ years working experience in market research or FMCG (Fast- Moving Consumer Goods) domain With the following qualities… + Facility to work by influence and being an empathetic person with the ability to influence and motivate + Enjoys actively looking for new and more efficient ways of improving processes, raising standards, reducing errors, and overcoming omissions. + Interested in cross-cultural collaboration. + Is proactive, optimistic, and willing to get involved to achieve the team's goals and objectives.