Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryReporting to the Hartford Healthcare Director of Financial Clearance this position oversees the financial clearance team The team handles insurance verification authorizations and pre service estimates and collections This role oversees the day to day operational activities related to financial clearance for both hospital and professional services The manager provides oversight and leadership to the staff and coordinates with other departments including clinicians to ensure accuracy of patient information and optimal patient experience The manager must make decisions in a fast paced fluid environment have strong communication skills and is responsible for creating a culture of patient centered care and customer service consistent with Hartford Healthcarersquos Mission Values and VisionThe manager helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized This position requires integral participation in communication and quality improvement initiatives with patients insurance companies department administrators physicians and other departmental staff to ensure the ideal patient experience Collaborates with staff and leadership within the organization to drive standard processes and ensure consistency of practices as well as continuous process improvement within financial clearance Develops plan to communicate implement drive and support operational and cultural changesProvides more complex analysis advice and coaching in response to business issues and executes appropriate shared services strategy Create and deliver weeklymonthly reports for Director of Financial Clearance and senior level leadership within the organizationPosition ResponsibilitiesKey Areas of ResponsibilityResponsible for daily management related to revenue cycle functions that impact financial clearance ie insurance verification authorization management and pre service estimates and collections This includes timely resolution of patient concerns and independent decision making that impacts workflows related to clearance functionalities such as strategic operations for work queue management creation of standard work driving A process improvement and implementing policies and proceduresTracks trends and evaluates results through both a proactive and retroactive perspective Continually strives to improve quality and productivity by identifying improvement opportunities aligning department goals and recommending the implementation of changes Creates a plan to drive the rollout of changes by coordinating meetings building consensus for next steps and holding individuals accountable for department goalsPartner with the key stakeholders ie revenue cycle physician and hospital leaders to facilitate the flow of information and discuss issue specific resolution approach to ensure optimal customer serviceContinuously models HW leadership behaviors for self and teamManage the implementation and testing of financial clearance expansions while modeling the efficient operation of the unit by providing clear and specific goals and timely feedbackDirect priorities and own communication regarding the initiative to parties involved in the program Solution Team Members Solution Team Leaders Escalate proposals and required next steps in instances where support is necessary to achieve initiative objectivesManages general HR related issues this includes annual performance reviews implementing HR policies approving PTO and making decisions about hiring staffWorks with employees on professional development and training opportunities including the development of a training and onboarding planPerform deep dive research to back up work of the staff and supervisors where necessary and appropriate including special projects as neededWorking RelationshipsThis Job Reports To Job TitleHHC Director of Financial Clearance Workers Responsible Formiddot Direct Reports middot In Direct Reports Nature of SupervisionmiddotDirect supervision of Customer ServiceSelf Pay supervisor team lead customer service representatives and financial counselorsResponsible for Time and Attendance tracking management and approval bi monthly Responsible for performance reviewsInterviews and makes hiring decisionsDevelops and implements performance improvement plans where appropriateInternalmiddotPractice Managers Regional Directors Site Managers Hospital Leadership Revenue Cycle LeadershipExternalmiddotPayers vendors and patientsWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryReporting to the Hartford Healthcare Director of Financial Clearance this position oversees the financial clearance team The team handles insurance verification authorizations and pre service estimates and collections This role oversees the day to day operational activities related to financial clearance for both hospital and professional services The manager provides oversight and leadership to the staff and coordinates with other departments including clinicians to ensure accuracy of patient information and optimal patient experience The manager must make decisions in a fast paced fluid environment have strong communication skills and is responsible for creating a culture of patient centered care and customer service consistent with Hartford Healthcarersquos Mission Values and VisionThe manager helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized This position requires integral participation in communication and quality improvement initiatives with patients insurance companies department administrators physicians and other departmental staff to ensure the ideal patient experience Collaborates with staff and leadership within the organization to drive standard processes and ensure consistency of practices as well as continuous process improvement within financial clearance Develops plan to communicate implement drive and support operational and cultural changesProvides more complex analysis advice and coaching in response to business issues and executes appropriate shared services strategy Create and deliver weeklymonthly reports for Director of Financial Clearance and senior level leadership within the organizationPosition ResponsibilitiesKey Areas of ResponsibilityResponsible for daily management related to revenue cycle functions that impact financial clearance ie insurance verification authorization management and pre service estimates and collections This includes timely resolution of patient concerns and independent decision making that impacts workflows related to clearance functionalities such as strategic operations for work queue management creation of standard work driving A process improvement and implementing policies and proceduresTracks trends and evaluates results through both a proactive and retroactive perspective Continually strives to improve quality and productivity by identifying improvement opportunities aligning department goals and recommending the implementation of changes Creates a plan to drive the rollout of changes by coordinating meetings building consensus for next steps and holding individuals accountable for department goalsPartner with the key stakeholders ie revenue cycle physician and hospital leaders to facilitate the flow of information and discuss issue specific resolution approach to ensure optimal customer serviceContinuously models HW leadership behaviors for self and teamManage the implementation and testing of financial clearance expansions while modeling the efficient operation of the unit by providing clear and specific goals and timely feedbackDirect priorities and own communication regarding the initiative to parties involved in the program Solution Team Members Solution Team Leaders Escalate proposals and required next steps in instances where support is necessary to achieve initiative objectivesManages general HR related issues this includes annual performance reviews implementing HR policies approving PTO and making decisions about hiring staffWorks with employees on professional development and training opportunities including the development of a training and onboarding planPerform deep dive research to back up work of the staff and supervisors where necessary and appropriate including special projects as neededWorking RelationshipsThis Job Reports To Job TitleHHC Director of Financial Clearance Workers Responsible Formiddot Direct Reports middot In Direct Reports Nature of SupervisionmiddotDirect supervision of Customer ServiceSelf Pay supervisor team lead customer service representatives and financial counselorsResponsible for Time and Attendance tracking management and approval bi monthly Responsible for performance reviewsInterviews and makes hiring decisionsDevelops and implements performance improvement plans where appropriateInternalmiddotPractice Managers Regional Directors Site Managers Hospital Leadership Revenue Cycle LeadershipExternalmiddotPayers vendors and patientsEducationmiddotMinimumoBachelorrsquos degree in Healthcare Management Business Administration or related fieldExtensive experience may substitute for educationmiddotPreferredoMasterrsquos Degree in Healthcare Management Business Administration or related fieldExtensive experience may substitute for educationExperiencemiddotMinimumoTwo to three yearsrsquo progressive experience in Healthcare Management in a Revenue Cycle or Financial leadership or influence rolemiddotPreferredoFive to Seven yearsrsquo progressive experience in Healthcare Management in a Revenue Cycle or Financial leadership or influence roleKnowledge Skills and Ability RequirementsAbility to read and understand oral and written instructions and effectively communicate information Critical Thinking Basic computer skills including openingreading email basic internet useExpert at managing Revenue Cycle workflow to assure optimum results Ability to influence and manage large and diverse work groups to assure cohesive interactions to maximize achievement at meeting department and Organizational GoalsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyourmomentEducationmiddotMinimumoBachelorrsquos degree in Healthcare Management Business Administration or related fieldExtensive experience may substitute for educationmiddotPreferredoMasterrsquos Degree in Healthcare Management Business Administration or related fieldExtensive experience may substitute for educationExperiencemiddotMinimumoTwo to three yearsrsquo progressive experience in Healthcare Management in a Revenue Cycle or Financial leadership or influence rolemiddotPreferredoFive to Seven yearsrsquo progressive experience in Healthcare Management in a Revenue Cycle or Financial leadership or influence roleKnowledge Skills and Ability RequirementsAbility to read and understand oral and written instructions and effectively communicate information Critical Thinking Basic computer skills including openingreading email basic internet useExpert at managing Revenue Cycle workflow to assure optimum results Ability to influence and manage large and diverse work groups to assure cohesive interactions to maximize achievement at meeting department and Organizational GoalsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyourmoment