Northern Light Acadia Hospital
Department: Behav Hlth Consult Prof Svcs
Position is located: Acadia
Work Type: Full Time
Hours Per Week: 40
Work Schedule: 8:00 AM to 4:30 PM
Summary:
The primary role of this position is to manage day to day operations of the consult team in addition to developing and ensuring the delivery of high quality treatment and to provide clinical direction and supervision to clinicians (e.g. LCSW’s, LCPC’s, etc.), police liaisons and clinical associates to ensure that services are Patient centered, aligned with Northern Light Acadia Hospital/Healthcare clinical philosophies, evidence-based, and outcome-informed.
Responsibilities:
Participates with administrator in preparation of yearly budget.Exercises authority in the interest of the organization to cooperatively select, hire, develop, evaluate, counsel, discharge, assign, reward and discipline assigned employees.Addresses employee issues, concerns and grievances, administers policies fairly, equitably and consistently.Monitors clinician productivity, program effectiveness and operational efficiency to ensure goal attainment.Provides case consultations, clinical reviews, makes recommendations for interventions with complicated and repeating clients.Educates and monitors employee treatment plan competencies.Ensures documentation includes clear, concise communication of updated diagnoses, progress toward recovery, and treatment recommendations to patient and patient’s primary care provider.Develops and maintains a training curriculum for all consult staff, including internal clinicians joining the pool.Ensures program structure and practices are consistent with federal and state licensing regulations and, when necessary, integrated behavioral health-specific policies.Consistently extends opportunities for clinicians to enhance professional, leadership and supervisory skills.Completes employee performance evaluations on time.Establishes and ensures program practices that facilitate consistent communication and collaboration with Acadia Hospital programs, community provider systems and contracted entity providers.Ensures department-wide, consistent and appropriate use of approved, validated screening tools, including risk assessment, as required.Daily support of the discharge planning team to assure timely, accurate referral completion.Regular supervision with all clinicians, clinical associates and community police liaisons.Co-facilitate monthly staff meeting, including running the administrative agenda.Ensure ongoing liaison occurs with families and referring community providers.Develops, completes with regularity and maintains consistent quality monitoring practices for psychiatric diagnostic evaluations.Maintains the consult schedule and assures adequate coverage at all times.Arrange and co-facilitate, with nurse consultant, case escalation team meetings.Frequently participate in hospital and community-wide educational programs.Provide direct clinical care as scheduled and as needed in consult hot spots.Daily support of the clinical team to assure efficient, high quality care delivery.Facilitation of crisis huddles, as needed.Monitors patient volume across referring provider systems and adjusts staffing resources to accommodate.Complete additional pay and submit to payroll for payment.Review and submit Locum Tenens or contracted provider bills for accuracy and submit for payment.Complete audits of consult documentation on a regular basis and follow up with clinicians as appropriate.Complete NL EMMC time report and weekly billing as well as submit for paymentOther Duties as indicated.
Other Information:
Competencies and Skills
Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals. Adobe AcrobatApplies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession. Electronic medical record software.Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately. Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.Database management application with the ability to create and maintain tables, develop forms and deliver reporting. Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.Word processing, spreadsheets, data entry, database experience and other computer related skills.Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects. MS TeamsWord process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.Multi-line phone, scanner, photocopier, fax, and internet.Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues. Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details. Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.ZoomBehaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Education
Required Master's Degree
Working Conditions
Need to travel to perform responsible duties Prolonged periods of sitting. Lifting, moving and loading less than 20 pounds.
Northern Light Acadia Hospital is a broad behavioral health delivery system centrally managed from its location in Bangor, Maine. Acadia Hospital is a leader in providing comprehensive inpatient and outpatient services, tele-psychiatry, consultations to regional emergency departments, school-based and employer-based services, and integration into primary and specialty care practices. Northern Light Acadia Hospital offers innovative programming in the form of eating disorder services and a geriatric mood and memory clinic, which is involved in multiple clinical trials for promising Alzheimer's medications. The hospital is also the parent organization of Northern Light Acadia Healthcare which provides a substance use disorder treatment program, case management, and other outpatient mental health services serving patients from all corners of Maine. Acadia Hospital embraces service excellence and high quality care as evidenced by its commitment to achieve Center of Excellence status in the delivery of behavioral health services.
Northern Light Acadia Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Northern Light Health offers a broad range of providers and services, including ten hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport.
Bangor, Maine is a vibrant small city with easy access to Maine's spectacular coast, mountains, and lakes. Schools rank among New England's best with the flagship campus of the University of Maine located in the neighboring town of Orono. Bangor serves as the regional hub for medicine, the arts, and commerce. Bangor International Airport offers direct and one-stop service to many major destinations.
Bangor, Maine, Behavioral Health, Mental Health, Addiction, Adult and Ped