JOB SCOPE

Responsible for providing guidance and direction to the Network Engineering team on day-to-day activities regarding monitoring the network, installation sites, trouble isolation and repair of identified and reported problems.  Responsible for the hiring, training, development, and performance management of staff. 

SHIFT REQUIREMENT: Wednesday –Saturday, 10:00pm –08:00am

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.  Develops a disciplined, detailed and structured team to drive a high performance culture and environment.  Provides engineering support and direction for new or existing technologies and current operational initiatives.  Work with staff to ensure that individual team metrics and goals are being met.  Ensures required reports are timely, accurate and complete.  Provides technical guidance and assistance as required for problem resolution.  Oversees the daily activities of Network Services and performs direct supervision of team members, including performance reviews, career development, and staffing.   Adheres to industry specific local, state, and federal regulations, as applicable.   Knows, understands and follows company policy.   Establishes positive employee relations through effective communication and ongoing support.   Performs other duties as requested by manager.

REQUIRED QUALIFICATIONS 

Skills/Abilities and Knowledge 

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to analyze and interpret data Ability to communicate orally and in writing in a clear and straightforward manner Ability to communicate with all levels of management and company personnel Ability to maintain confidentiality Ability to make decisions and solve problems while working under pressure Ability to manage multiple projects at one time Ability to prioritize and organize effectively Ability to supervise and motivate others Ability to use personal computer and software applications Ability to work independently Ability to work with others to resolve problems, handle requests or situations Knowledge and experience with Network and Element Management tools Knowledge of cable, voice and data communications networks, and associated elements Knowledge of LAN/WAN design and operations Knowledge of TCP/IP and SNMP Knowledge of HFC networks Ability to maintain confidentiality Knowledge of Microsoft Office Demonstrated leadership qualities

Education 

Bachelor's Degree in Engineering or related field or related work experience 

Related Work Experience Number Of Years 

Management experience in a 24/7 operations center 3 Network Operations and/or Implementation experience 6 Project management experience 2 

Certifications 

Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.) Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E) 

WORKING CONDITIONS

Office environment Varying schedules in a 24 x 7 Network Center Travel as required 

#LI-CEB

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2025-07-23 04:00 AM (UTC) and will be extended if necessary.

The base pay for this position generally is between $98,900.00 and $175,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

FCC Unit: 13541 Business Unit: Network Technology Services Zip Code: 80111

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