Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Operations & Technology team at Spectrum.

At Spectrum, we keep customers connected across our 41-state footprint. We provide a positive customer experience by keeping our cable and mobile billing systems up and running. By supporting the technology used by our customers and service representatives, Billing Operations helps deliver the exceptional services and experiences Spectrum is known for. 

BE PART OF THE CONNECTION

As a Mgr IT for Mobile Billing Operations you will be responsible for implementing Mobile Billing initiatives that support the strategy and goals of corporation. You will implement IT standards, policies and/or master plan for the IT function, manage the development and acquisition of new technologies and tools to improve the organization's internal operations and data delivery, and implement new technological directions along with managing the organization in the deployment.

WHAT OUR IT MANAGERS ENJOY MOST

Producing and maintaining technical and procedural documentation as requiredManaging diagnoses and resolutions within Mobile Billing hardware and software for internal and external customersEnsuring uninterrupted IT network supportDeveloping, implementing, and ensuring compliance with policies and procedures to support Billing software and systemsDeveloping and training Mobile Billing staff in areas such as, network, VMware, data communication links and other infrastructure servicesAssisting in providing innovative ideas for improvements, for corporate, IT processes and new technologies throughout the company

In this role you’ll serve as the primary point-of-contact regarding technical implementation for Mobile Billing service and software clients. You will also be responsible for ensuring all Mobile Billing clients are adequately supported in all systems and software offered by Charter along with managing the support staff and assisting in making strategic IT decisions.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: IT work experience: 3+ years; Project management experience: 1+ years Education: BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experienceAbilities: Learn and support new systems and applications with detailed accuracy; Multi-task, change, and organize priorities in a fast-paced environment; Demonstrated ability to successfully distill complex technical information into clear, concise yet comprehensive communication material; Communicate effectively and concisely to different levels and businesses; Ability to lead an operations team with a strong focus on SQL supportSkills: Demonstrated knowledge of information technologies and methodologies related to assigned IT segment or area; Demonstrated interpersonal skills and ability to work effectively and collaboratively with a wide range of stakeholders; Analytical with problem solving abilities; decision makingTechnical Skills: Hands-on experience in technical operations and SRE; Project Management; Client server computing; Network Security and Architecture experienceHybrid Schedule: Four in-office days weekly

Preferred Qualifications

Experience: Management or leadership

This position is not eligible for immigration sponsorship

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedSupportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

Apply now, connect a friend to this opportunity or sign up for job alerts!

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13526 Business Unit: Customer Operations Zip Code: 63043

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.