Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Manager on Spectrum’s Customer Service team.

BE PART OF THE CONNECTION

Customer Service Managers are vital to our mission. They are responsible for the management of a team of supervisors who along with our customer service representatives, provide the support that our customers rely on. You’ll work in a fast-paced, dynamic call center environment, alongside an encouraging team, making a difference every day.

WHAT OUR CUSTOMER SERVICE MANAGERS ENJOY MOST

Leading a team of supervisors using encouragement and accountability to create a cohesive work unitMonitoring calls as well as mentoring and coaching individuals to ensure performance standards are met and customer experience is enhancedCultivating critical skills in staff through on-the-job training to produce more effective employeesUsing leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experienceServing as a customer escalation point as needed and escalating customer service representative and customer impacting issues appropriatelyProviding regular reporting of key performance initiatives to the site leader of the Call Center Operations

We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you!

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

Education: Bachelor's degree in business or related field or equivalent experienceExperience: 7-10 years of customer service/call center experience; 5+ years of supervisory/management experienceAbilities: Leadership, coaching, multitasking, adaptable, dependable, good visionSkills: Effective communication in both English and Spanish, supervision, organization, time managementTechnical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedSupportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13527 Business Unit: Customer Operations Zip Code: 79907

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.