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Overview:

Become a vital part of Meta's Tech Support Team! Are you organized, detail-oriented, and eager to support a cutting-edge team in the exciting world of AR/VR? Join 2020 Companies as a full-time Demo Device Tech Support Specialist! You'll be the frontline expert ensuring reliable demo units for Meta wearable products. If you're a tech-savvy problem-solver who thrives in a dynamic environment and enjoys contributing to operational excellence, apply now!  

Pay: Starting at $24 hourly; Pay based on experience 

Schedule: Thursday: 8hrs (9 am - 5 pm local), Friday: 8hrs (2 pm - 10 pm EST), Saturday & Sunday: 12hrs (10 am EST - 10 pm EST)

Work Location: Work remotely

What's in it for you? 

Competitive, weekly pay + weekly, monthly, quarterly contests and spiffs 

Work Remotely! 

Next-day pay on demand, with DailyPay 

Paid training is completed online or at home via a computer or mobile device

Partial mobile data plan reimbursement 

Exciting work environment to showcase your customer service skills 

Share and learn with ongoing training and development 

A consistent schedule to enable a work/life balance or career 

About 2020 Companies 

At 2020 Companies, we work for you. As a long-standing partner with clients in the consumer electronics sector, we provide talent who personally connect with our consumers by inspiring participation, creating a memorable brand experience, and influencing future purchase decisions to form customers forever. 

Job Description:

Provide essential day-to-day technical support for demo units of Meta wearable products used by field employees across retail and experiential locations

Diagnose and resolve hardware, connectivity, setup, and app-related problems remotely. Escalate to engineering or product support teams when needed

Collaborate with Operations to maintain a live inventory of demo devices—flagging missing, broken, or inactive units

Facilitate the shipping and logistics of replacement units and returns, ensuring minimal field disruption

Set up devices and accounts for new team members; ensure devices are field-ready and aligned with company protocols

Document all support interactions, identify recurring issues, and provide insights to improve device reliability and usage

Provide weekend coverage (Thursday–Sunday schedule) to align with high-traffic consumer demo times

Qualifications: 

Optimizes Work Processes: Demonstrated expertise with AR/VR technologies, mobile platforms (Android/iOS), and Bluetooth connectivity; experience following established operational processes and procedures for troubleshooting. 

Plans and Aligns: Strong organizational skills to maintain case logs and device inventories. Ability to assist in coordinating logistics for replacements and returns. 

Manages Complexity: Experience using ticketing systems and remote support tools to diagnose and resolve a variety of technical issues. Ability to manage case logs and ensure proactive support follow-up. 

Business Insight: Ability to understand the importance of device reliability and technical support in contributing to the overall business goals related to brand presence and consumer engagement. 

Makes Complex Decisions: Demonstrated ability to diagnose and escalate hardware/software issues. Ability to contribute to identifying recurring issues to inform operational improvements related to device reliability.

Strong communication skills with a customer-first mindset

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.