About the Job

Job Summary

The MES Reliability Engineer ensures the stability and performance of Manufacturing Execution Systems (MES) to maximize operational value. This role serves as a bridge between development and operations teams, taking a proactive approach to prevent downtime, optimize system performance, and ensure the reliable operation of manufacturing systems that are critical to production.

Main Responsibilities

Incident Management and Resolution

Anticipate, Prevent and Lead incident response efforts to swiftly resolve MES service disruptions, minimizing impact on manufacturing operations

Conduct thorough analyses of system failures and implement preventive measures to avoid future incidents

Develop/ maintain/ follow standard operating procedures for incident response in manufacturing environments

System Reliability and Availability

Develop and implement strategies to ensure high availability and reliability of MES platforms/ applications/ systems

Monitor system health, analyze performance metrics, and proactively identify and resolve potential issues before they impact production

Establish and maintain system reliability standards and best practices specific to manufacturing environments

Continuous Improvement

Innovate and iterate on processes and tools to improve operational efficiency and system resilience

Implement and optimize monitoring solutions to provide real-time visibility into MES performance and health

Security and Compliance

Ensure all MES systems and processes adhere to industry best practices, GMP requirements, and regulatory security standards

Implement and maintain security measures to safeguard manufacturing data and systems against unauthorized access and cyber threats

Collaboration and Stakeholder Management

Work closely with Manufacturing, IT, Quality, and other stakeholders to align technical solutions with operational goals

Serve as a subject matter expert in MES reliability engineering, providing guidance and support to teams across the organization

Collaborate with vendors and technology partners to resolve complex system issues and implement improvements

Learning and Development

Stay current with the latest trends and technologies in reliability engineering, manufacturing systems, and software development practices

Foster a culture of learning and continuous improvement within the manufacturing technology team

Cross-Functional Coordination and Global Support

Coordinate with Technology & Infrastructure teams to ensure seamless integration and operation of MES systems

Collaborate with partners to address infrastructure gaps and optimize system performance

Manage incidents including assignment, reporting, problem management, and P-task follow-ups

Conduct thorough impact assessments for system changes and incidents

Lead and coordinate application/infrastructure task forces across manufacturing sites worldwide

Establish clear communication channels between technical teams and manufacturing operations globally

Expected Outcomes

Achieve and maintain MES system uptime and reliability targets defined by organizational objectives and Service Level Agreements (SLAs)

Reduce the frequency and duration of MES-related incidents and downtime that impact manufacturing operations

Streamline deployment processes for MES updates and enhancements, ensuring minimal disruption to production

Enhance system security and ensure compliance with all relevant regulations and standards

About You

Experience

8+ years of experience in reliability engineering in Manufacturing context

Demonstrated experience in pharmaceutical manufacturing and GxP regulated environments

5+years Hands-on experience with MES platforms, specifically Siemens OPCenter EXPH or Werum PAS-X

Experience working in global, multi-site manufacturing organizations

Education

Bachelor's degree in computer science, Engineering, Information Technology, or related technical field

Technical Skills

Strong knowledge of MES architecture, interfaces, and integration 

Proficiency in ITIL standards and Service Management processes including Incident Management, Problem Management, Change Management, and Release Management

Advanced troubleshooting skills with ability to identify root causes and implement effective solutions

Knowledge of installation and upgrade procedures for MES systems

SNOW and monitoring systems

Experience with digital technologies including AWS or Azure cloud environments, containers, microservices, and DevOps practices

Working knowledge of infrastructure technologies and services including:

Network administration

Windows system administration

Database management (Oracle and PostgreSQL)

Mendix low-code development platform

Scripting capabilities for automation and system management

Industry Knowledge

Understanding of GMP requirements, regulatory compliance in pharmaceutical manufacturing and computer system validation, data integrity principles

Familiarity with pharmaceutical manufacturing processes and workflows,

Soft Skills

Strong customer/user orientation with focus on service excellence

Excellent problem-solving skills and ability to work under pressure during system incidents

Strong communication skills with ability to explain technical concepts to non-technical stakeholders

Coordination with worldwide teams (vendor, partners…)

Demonstrated leadership in cross-functional team environments

Ability to manage multiple priorities in a fast-paced environment

Self-motivated with ability to work independently and as part of a global team

Preferred Qualifications

ITIL certification

Experience with Industry 4.0 concepts and digital transformation in manufacturing

Good knowledge of containerization technologies and microservices architecture

Language:

Fluency in English, additional language is a plus

Working Environment:

Flexibility to contribute occasionally on operations out of working hours

Global, matrix organization environment

Must be able to work effectively across different time zones and cultures

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!