The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This role is to support the Consumer Credit team in the UK. You will be responsible for supporting key initiatives and obligations to PayPal Pay Later merchants. You will use and interrogate numerous sources to gain insights and provide performance reports to merchants to identify future commercial growth opportunities and fulfil regulatory obligations. This is a dynamic role contributing to the development of merchant relationships and collaborating with the sales team to support back book and front book opportunities.

Job Description:

Your day to day:

Regulatory requirement to send Credit reports to integrated merchants and Appointed Representatives.

Creation of merchant opportunities/contracts/contra in Salesforce for unmanaged credit merchants (potentially driving/supporting sales-led merchants to drive urgency)

Support to integrate merchants using third party vendors eg Imegamedia

Deep dives into merchant performance to identify trends in performance and activity.

Ongoing checks of merchant presentment/flow/competition presence

Creating verbal leads and suggestions to improve merchant performance

Presentment optimisation

Dual offer with PayPal Pay in 3

Identifying competitor presence and formulating tactical plans

Ensuring Credit inclusion at Merchant QBR joining CSM calls and discussing performance.

Working with PayPal’s First Line of Defence Team to ensure non compliant merchant presentment is correctly identified and resolved

Liaising with PayPal Sales Enablement Team to develop Credit sales tools and collateral that fit both PayPal Credit and Pay in 3 product

Supporting discussions on report automation development

Configuring new merchant activity and settlement reconciliation reports and educate merchants and support staff

Periodic review of merchant pricing within Salesforce and other administration packages

What you need to bring:

2+ years experience required gained in a Financial/Operations organisation

Proficient Excel user

Ideally possess experience using Salesforce or a similar package

Experience liaising with/managing external clients

Bachelor’s degree is desirable but not essential.

Skills & Abilities required:

Ability to prioritise, manage resources and focus on delivery

Strong communication skills in all formats (verbal, written) and ability to effectively communicate with all levels within the organisation.

Ability to manage relationships with merchants and third party vendors

An enthusiastic team player whilst able to ‘self start’ and work independently

High integrity and Trust, Ethics and Values

Enthusiastic and energetic

Knowledge required:

Knowledge of Salesforce or similar package is preferred

Proficiency in external systems (Internet, Office Applications- particularly PowerPoint).

Possesses Business acumen.

Consumer Credit (eg Credit Cards, Personal Loans) knowledge is desirable.

An Understanding of PayPal processes or Credit knowledge is desirable

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.