**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** + Key inbound phone contact point between Hong Kong Merchants and American Express. + Resolving servicing inquiries to allow Merchants to focus on their day-to-day operations. + Maintaining relationships with either new or repeated Merchants who contact American Express in a consultative approach. + You will have the skills to handle difficult tasks with ease. + Servicing Merchants on shift rotation basis from Monday to Friday, 9am to 6pm through the inbound phone channel. + 6 weeks of World Class classroom training. + Continued with 8 weeks of on the job training. + A friendly passionate and competitive team environment that inspires each other’s growth. + Access to an international leadership team that will work with you to succeed. **Minimum Qualifications:** + Display a passion to serve by delivering extraordinary service in every interaction with our customers. + Diploma and/or Bachelor’s Degree. + Able to converse fluently in Cantonese language and strong verbal communication skills. + Have relevant experience in Customer Service, Sales or Hospitality industry. + Demonstrate personal excellence by remaining positive in difficult situations. + Strong interpersonal, communication and listening skills. + Analytical and problem solving skills with strong attention to detail. + Fresh graduates are welcome to apply! + Language requirement: Cantonese, Mandarin and English **Qualifications** We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid or onsite arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Operations **Primary Location:** Malaysia-SGR-Kuala Lumpur **Schedule** Full-time **Req ID:** 25010495