**About the Role** The Merchant Operations Lead plays a key role in our Central Operations team for Latin America. In this position, you’ll lead a team focused on enhancing Merchant Quality and Experience across all CASA (Central and South America) markets, always with a hyperlocal mindset. You’ll work closely with CASA’s leadership to shape strategy and drive key results across the region. This is a great opportunity for someone who thrives in dynamic environments, enjoys solving complex problems, and wants to make a meaningful impact at scale. **What You’ll Do** - Lead a high-performing team: You'll manage a large, results-driven team, setting clear goals, expectations, and workflows to deliver operational excellence and measurable outcomes. - Turn data into action: You'll closely monitor merchant operations, diving deep into marketplace dynamics. You'll identify issues, propose solutions, and lead the implementation of continuous improvements. - Shape the merchant strategy: You’ll align the territory strategy with our long-term merchant vision to enhance experience and drive sustainable growth. - Collaborate across teams: Partner with CASA’s territory and commercial teams to understand local needs and priorities, embedding them into scalable, long-term merchant processes. **What You’ll Need** - A minimun of 5 years of experience in project management, business operations, marketplace, strategy & operations tech, consulting  or fast-paced, high-growth environments. - Between 1 or 2 yeas of experience as people manager. - Experience managing cross-functional teams or leading complex projects with multiple stakeholders. - Strong analytical skills and a strategic mindset—you’re comfortable working with data, experimenting, and making decisions in complex, sometimes ambiguous scenarios. - A mix of high-level thinking and hands-on execution—you can step back and define a long-term strategy, but also dive into the details when needed. - Excellent communication and stakeholder management skills. You align priorities and negotiate trade-offs with clarity and empathy. - A proven sense of ownership and accountability, with a bias for action and strong follow-through. - Professional fluency in English and Spanish. **Preferred Qualifications** - Proficiency in Excel and familiarity with databases (e.g., SQL or similar tools). Comfortable learning and adapting to new software.    Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).