Welcome page Returning Candidate? Log back in! Membership Sales Lead Job Locations US-CT-South Windsor Job ID 2025-243131 Category Management Location : Address 400 Evergreen Way Location : Address 2 Suite 416 Location : Postal Code 06074 Overview

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Massage Envy South Windsor

400 Evergreen Way Suite 416
South Windsor, CT 06074

(860) 644-5800

Massage Envy is more than a wellness destination—we’re a community committed to helping people feel their best. We’re looking for a Membership Sales Lead to join our Front Desk team and champion our mission through meaningful client connections and results-driven leadership.

 

This role blends front desk excellence with sales leadership, guiding clients toward wellness solutions through our membership program, gift cards, and retail offerings. You’ll lead by example, inspire your team, and help clients make empowered decisions—not through pressure, but through purpose.

 

What You’ll Do

Lead Membership Sales: Engage clients in thoughtful conversations to help them understand how our membership supports their wellness goals.Drive Gift Card & Retail Sales: Promote products and services that enhance the client experience.Set the Standard: Model exceptional front desk service—greeting clients, scheduling appointments, and ensuring smooth operations.Coach & Motivate: Support team performance by sharing best practices, celebrating wins, and helping others grow.Achieve & Exceed Goals: Meet individual and team sales targets with opportunities for commission and bonuses.

Perks & Pay:

Competitive base pay, plus bonuses and commissionsEmployer-paid healthcare including medical, dental and vision plans401(k)Paid time off for full time employeesPaid Sick TimeEmployer Paid Telehealth ServicesEmployee Assistance ProgramA flexible schedule for a better work/life balanceIn-depth product and service trainingA free massage, skincare or stretch service each monthUp to 40% off all retail products50% off additional services

Qualified Candidates:

Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required.

What We’re Looking For

Passion for wellness and helping othersNatural communicator with a warm, professional presenceSales mindset with a focus on providing solutionsAbility to lead and inspire othersExperience in customer service, sales, or front desk roles preferred

 

Day-to-Day Responsibilities of a Membership Sales Lead

 

Client Engagement & Membership Sales

Greet every guest with warmth, professionalism, and genuine interest in their wellness goalsConduct personalized consultations to understand client needs and recommend membership solutionsUse the “solve, not sell” approach to guide clients toward joining our wellness membershipFollow up with first-time guests via phone or text to encourage return visits and membership enrollmentTrack and report daily membership conversions and identify opportunities for improvement

Front Desk Operations & Guest Experience

Manage appointment scheduling with accuracy and efficiencyEnsure smooth check-in/check-out processes that leave a lasting positive impressionHandle guest inquiries, resolve concerns, and maintain a calm, solution-focused demeanorMaintain a clean, organized, and welcoming front desk environment

Sales Leadership & Team Collaboration

Lead by example in achieving personal sales goals for memberships, gift cards, and retailMotivate and coach team members to meet shared sales targetsShare successful strategies and celebrate wins during team huddles or shift transitionsCollaborate with management to identify peak times and implement strategies to boost guest counts

Marketing & Outreach Support

Participate in local outreach efforts (e.g., community events, referral programs) to attract new guestsPromote in-clinic specials and campaigns to drive interest and engagementEncourage guests to refer friends and family through our referral incentives

Performance & Growth

Monitor daily performance metrics and contribute ideas to improve conversion ratesAttend ongoing training sessions to sharpen sales and service skillsTake initiative to learn about new products, services, and promotions

Culture & Support:

Award programs (like Manager of the Year)Leadership Training and Development that is invested in YOUR successA caring community that strives to celebrate individuality and share knowledge

 

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

 

 

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.

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