Job Mission:

To support the seamless execution and continuous improvement of the Membership and La Collection programs through efficient operational management, system maintenance, and cross-functional coordination. This role ensures accuracy in gift and membership management processes, provides support to frontline teams, and helps deliver excellent client experience aligned with brand standards.

Key Responsibilities:

Oversee and deliver flawless daily operations of the Membership and La Collection programs, including technical support, issue resolution, and internal/ external communicationsManage gift inventory and stock flow, ensuring accurate tracking, on-time delivery to boutiques, and budget and expense managementCoordinate and facilitate training sessions for boutique teams on program features, updates, and operational proceduresContribute to program development by supporting content updates and the creation of digital assets (e.g., websites, cloud pages), and by collaborating with key stakeholdersMaintain and cleanse client data, including follow-up on technical issues with support and clear communication with the TDS teamAct as the primary contact for ad hoc inquiries from CCC and boutiques, ensuring timely and accurate responses, and establishing SOPs for handling client inquirySupport the planning, execution, and post-event follow-up of client services and events linked to Membership and La Collection initiativesEnsure smooth operations and optimal experiences for clients and beauty advisors by providing timely support and resolution for data-related issues and technical errors.Responsibilities include troubleshooting various issues, ticket management according to SLA guidelines, identifying root causes with the TDS team to resolve problems efficiently.Support seamless user acceptance testing(UAT) to enhance the client and beauty advisor journey.This includes writing comprehensive test cases and scenarios when necessary to ensure all features and processes function as intended.Manage back-end configurations to support the continuous operation and optimization of the loyalty program.Develop and maintain cloud pages, as well as configure automated triggers in collaboration with DSM and external vendors.

Person Specifications:

Academic / Professional Qualifications 

University degree in business, marketing and etc.Strong & clear communication skill and strong negotiation skill with vendors and internal counter partsStrong & detailed documentation skills especially on MS Office tools(word, excel, PowerPoint)Strong with numbers & details

Work Experience

Beauty/Fashion marketing/CRM experience preferredExperience in luxury industry preferredMinimum 3year (or more) experience in relevant jobs

Required Competencies

Creative ideas, abilities to think differently from to the othersTime management, collaborative, organized, proactive, flexibleAbility to maintain professional relationships with other related divisionsExcellent organization, planning and project management skillProblem solution and Data analytics skillGood English and Korean in both speaking and writing

Key Interactions:

Internal

Frontline & Retail teamsForecast & marketing, e-biz teamsRegional and local TDSDCCCC

External

Proven negotiating skills with agencies, experts and other related vendorsDevelopment specific implementation and effective communication with agencies and expertsPrinting companies, other related vendors