Member Solutions Representative **Dupaco Community Credit Union** 1 Positions ID: MEMBE002876 Posted On 07/17/2025 **Job Overview** The Member Solutions Representative supports the credit union by contacting members to assist with the collection of early-stage delinquency accounts. A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. Throughout your Dupaco Career and you'll find that you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.50/hour, with monthly and annual incentives, and the ability to Build a Career Worth Loving. **Dupaco Values:** Demonstrates Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You **You'll be:** + Review status and initiate appropriate collection action of assigned delinquent loans and other delinquent accounts. + Prepare correspondence on delinquent accounts (generally under 44 days); work from delinquency account queues to contact members and cosigners via phone or email as necessary. + Provide a courtesy call and obtain a promise to pay on payment due. + Refer accounts with no valid contact information to appropriate party. + Work with members to create 3–4-month repayment plans to bring loans current. + Ask basic questions and gather hardship information to recommend a money makeover or loan refinance option to appropriate party. + Assist other credit union departments with collection efforts. + Assist members with various issues and resolve within 24 - 48 hours. + Perform other duties as assigned. **You'll need:** + High school diploma or equivalent (ie. GED). + 1+ year of customer service or related experience preferred. + Excellent interpersonal and communication skills to represent Dupaco Community Credit Union in a positive way. + Basic knowledge of consumer loan collection procedures and related legal requirements. + Ability to perform mathematical calculations. + Ability to read and understand contract issues. Primary Contact 114365 Matt Hostert Senior Recruiting Specialist, Human Resources 563-557-7600, ext. 2564 Phone Phone Phone Fax mhostert@dupaco.com Email True False True **Job Details** Categories Banking/Mortgage/Financial Services Cashier Customer Service Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 986 Job REQ # MEMBE002876 \# Positions 1 Start Date 20250717 End Date 20250821 Featured Job TH Ad TH Comments **Similar Jobs** Count Team Member Q Casino + Resort Service Representative (Call Center) Express Employment Professionals Branch Service Representative (Dyersville) Dupaco Community Credit Union Concrete Production Team Member Sedona Staffing Services Contact Center Representative Dupaco Community Credit Union Customer Service Representative Cottingham & Butler/ SISCO Client Service Representative Cottingham & Butler/ SISCO Customer Service Representative Medline Industries Patient Service Representative - Bilingual and Non Crescent Community Health Center Claims Representative Cottingham & Butler/ SISCO **Share this Job** Dupaco Community Credit Union **About the Company** Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save money—with a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and more—we help grow the whole credit union. It’s people helping people. Learn more about us at www.dupaco.com (https://www.dupaco.com/about/) . **A Dupaco career is different.** We’re a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our members’ best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver. Our culture is built to empower and inspire you every single day. When you get here, you’ll know that your voice is valued and heard. And you’ll find new and unique ways to make a positive impact just by being you. See more perks you'll love (https://www.dupaco.com/about/dupaco-careers/) _Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability._