Member Services Representative– AdventHealth Orlando

Location: 601 EAST ROLLINS STREET, Orlando, 32803

All the benefits and perks you need for you and your family: (Customizable

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Pet Insurance*

Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Nursing Clinical Ladder Program*

Sign-on Bonus*

Relocation Bonus*

Team Based Nursing Model*

Reimbursement for the NCLEX*

* Nursing or BU specific benefits and perks

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Days

The role you’ll contribute:

The Member Services Representative engages in all customer service activities which may include membership sales, front desk, café and shop/store front to ensure that optimum efficiency and customer service is provided to members and guests. Builds and retains relationships with existing members and clients in an effort to assist with stabilizing membership base and improving retention

The value you’ll bring to the team:

• Presents and sells products and services to current and potential members

• May assist in the preparation and sale of food and drinks in the Wellness Center Café area

• Builds and maintains relationships with existing members to reduce attrition levels. Assists members with billing changes, bridges, freezes or other changes in membership status. Assists in the resolution of disputes regarding memberships

• Processes all inquiries pertaining to membership while encouraging enrollment, and marketing the Wellness Center. Responsible for tours and assigned member sales duties

• Responsible for Point of Sale (POS) operations

• May perform Spa booking procedures, educates guests about spa, and encourages spa club membership

• Organizes displays, restocks shelves and drinks, and keeps the environment clean and organized

• Responsible for notifying appropriate departments for any work order, as well as, Environmental Services for any services needed

• Performs other duties as assigned

The expertise and experiences you’ll need to succeed:

Minimum qualifications :

High School Grad or Equiv 0 years experience.

Basic Life Support - CPR Cert

Preferred qualifications:

One-year retail or customer service experience

Previous experience in a health and wellness/fitness center

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Fitness Center

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 - Day

Req ID: 25025129

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.