Member Services Coordinator **Cottingham & Butler/ SISCO** 1 Positions ID: 4030142008 Posted On 04/30/2025 Refreshed On 07/01/2025 **Job Overview** **What Our Member Service Coordinators Do and Why It’s Important:** Member Service Coordinators provide exceptional customer service, supporting participants through their company’s wellness program and addressing any inquiries or concerns related to our wellness initiatives. Additionally, this role is the forefront of our advocacy services, helping members navigate their benefits and ensuring they receive the support they need. **Core Activities of the Job Include:** + Answering all questions related to HealthCheck360 products, services, and programs through phone, email and chat + Assisting with tasks that may include processing Physician’s Screening Forms, participant outreaches, printing or binding, and other special projects. + Providing feedback and presenting solutions to improve efficiencies and the participant experience + Support advocacy services to help members understand and utilize their benefits effectively. **Schedule:** _The standard work week will be 4 x 10-hour days with the schedule of Monday through Thursday from 8:00AM to 7:00PM._ **Strengths and Skills Necessary for Success in the Role:** + For this role, we are looking for several key characteristics that will be necessary to succeed in the position: positive, team-oriented, solution focused, highly organized and even-keeled. **About Cottingham and Butler’s Health and Wellness Division** Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs. Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn (https://www.linkedin.com/company/cottingham-&-butler/) | Facebook (http://www.facebook.com/cottinghambutler) Primary Contact 12213 Human Resources , 563-587-5104 Phone Phone Phone 563-587-5922 Fax careers@cb-sisco.com Email True False True **Job Details** Categories Customer Service Health Care Insurance Location Dubuque, IA Job Type Employee Full/Part Company ID 943 Job REQ # 4030142008 \# Positions 1 Start Date 20250430 End Date 20250803 Featured Job TH Ad TH Comments **Similar Jobs** Client Coordinator Cottingham & Butler/ SISCO Supervisor Cardiac Services UnityPoint Health Finley Hospital Claims Coordinator Cottingham & Butler/ SISCO Sales Leader - Benefits Wholesale Services Cottingham & Butler/ SISCO Surgical Services RN - Registered Nurse MercyOne Special Imaging Technologist-CT - Imaging Services MercyOne RN - Ambulatory Services Registered Nurse MercyOne Surgical Services LPN or RN MercyOne Surgical Services RN - Registered Nurse MercyOne Concrete Production Team Member Sedona Staffing Services **Share this Job** Cottingham & Butler/ SISCO **About the Company** **ABOUT THE COTTINGHAM & BUTLER COMPANIES** Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.