Shape your career and play a pivotal role in building travel experiences of our clients by delivering custom travel solutions.

As a Meeting & Events Program Coordinator in Valerie Wilson Travel (VWT), you will play a pivotal role in shaping the travel experiences of our clients. Your role will involve leveraging your knowledge of travel management and technology tools to efficiently coordinate travel logistics and resolve issues promptly. Build strong relationships with clients, understand their needs, and use your analytical thinking to provide tailored events. Your attention to detail and commitment to delivering high-quality service will be crucial in meeting client expectations and enhancing their overall customer experience. With your ability to influence and communicate effectively, you will play a key role in maintaining client satisfaction and propelling the success of our travel management operations.

Job responsibilities

Provide program support for meeting and events based on client specificsCoordinate travel bookings for clients, ensuring all details align with their specific needs and preferencesWork closely with suppliers across all facets of travel on group requests Utilize travel management technology tools to streamline the sourcing, contracting and registration process Identify and promptly resolve any complex travel-related issuesMaintain professional relationships with clients, understanding their needs and providing high-touch customer service Monitor and analyze meeting and event details, to ensure servicing processes are being met and continuing to enhance team efficiencies

Required qualifications, capabilities, and skills

3+ years of experience in the Travel IndustryExtensive travel management experience, including understanding of travel policies and procedures and knowledge of working with supplier contractsProven experience in managing client relationships, with the ability to anticipate client needs and provide tailored experiencesAbility to work on projects that require a high-level of attention to detailStrong communication skills, with the ability to deliver clear and compelling messages in both written and verbal forms

Preferred qualifications, capabilities, and skills

Demonstrated ability to use technology tools, such as Cvent for RFP sourcing and registration management