Summary This position is located in the Laboratory Department at Pine Ridge Service Unit, Pine Ridge, SD. The purpose of this position is to perform medical support assistant duties, manage the appointment system, serve as receptionist, assist with clerical and medical support service duties to provide efficient services to clients, visitors, and other health care providers and some phlebotomy duties. Responsibilities This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information. Answers the telephone, utilizes electronic system to schedule patient appointments, faxes results to ordering providers, and other clerical duties Coordinate patient care based on medical provider orders Collects and records clinical data from medical and laboratory professionals Supports and adheres to hospital and laboratory service policies and procedures and maintains record confidentiality and safeguard medical information. Requirements Conditions of Employment Selectee may be subject to a probationary/trial period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. IHS Selectees that will work in an IHS health care facility may be subject to Employee Health Policies related to Measles and Rubella, COVID-19, and seasonal influenza immunizations. Vaccine exemption requests may be available according to the National and/or Service Unit guidance. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. Work schedule is variable (nights, days, weekends, holidays, call back). Shift rotation may be required. You will need to set up direct deposit so we can pay you. PHYSICAL DEMANDS: The work involves sitting while performing clerical related duties. There is some walking within the facility to accomplish tasks. When performing phlebotomy duties, the work requires regular and recurrent standing, walking, and bending. Employee is required to adhere to proper body mechanics while on duty. The work requires the ability to function in stressful situations and the ability to display physical/emotional control or defend oneself against emotionally ill or combative patients. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: Your resume must demonstrate the following education and/or experience as outlined below for the grade level(s) you are applying to. Any specialized experience must be equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the tasks as identified. GS-04: One year of general experience. General Experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR Completion of two years education above high school. OR A combination of education and experience as listed above, that when combined fully meet the minimum qualifications for the position. GS-05: One year of specialized experience equivalent to at least the GS-04 level in the Federal service. Examples Include: Assist patients with making appointments, interview patients to gather information, enter patient data into an electronic health record, assist patients in completing forms, review documents for accuracy, explain processes and policies to patients, initiate health records and admission forms. OR Completion of four years education above high school. OR A combination of education and experience as listed above, that when combined fully meet the minimum qualifications for the position. GS-06: One year of specialized experience equivalent to at least the GS-05 level in the Federal service. Examples Include: knowledge of the appointment system, ability to coordinate patient care based on medical provider referral for laboratory services, assist with collection of medical samples for laboratory testing. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements by the cut-off date for application review. Education You may qualify for the GS-04 and GS-05 grade levels with education. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This announcement is advertised as Open Until Filled. Applications should be submitted ASAP to ensure you will be considered for this position. The first "cut-off" for review of applications will be 5 days from the opening date and every week thereafter unless the position has already been filled before the next cut-off date. PHYSICAL DEMANDS The work involves sitting while performing clerical related duties. There is some walking within the facility to accomplish tasks. When performing phlebotomy duties, the work requires regular and recurrent standing, walking, and bending. The employee is required to adhere to all proper body mechanics (ergonomics) during all of their functions. The work requires the ability to function in stressful situations and the ability to display physical/emotional control or defend oneself against emotionally ill or combative patients. Per IHS policy, vaccination against COVID-19 is highly recommended for IHS selectees to positions located in Federally operated hospitals, health centers, and clinics. Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position is covered by a Bargaining Unit. Recruitment or relocation incentives may be authorized. At least a 6 month service agreement will be required. This position has promotion potential to the GS-6 grade level. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.