Summary ORGANIZATION LOCATION: Phoenix Service Unit, Phoenix Indian Medical Center, Division of Nursing. Position is located in Phoenix, Arizona, and supervised through the Supervisory Nurse. The incumbent is the primary point of contact for patients and visitors, works with clinical and non-clinical staff, and performs support work in connection with the care and treatment given to patients. This job will close when we have received 25 applications which may be sooner than the closing date. Responsibilities Coordinates clinic activities and communication relevant to patient care such as, receives visitors, direct calls, route correspondences, transfers orders for patient, arranges appointments for patients, coordinates transportation, take inventory of clinic supplies. Functions as the timekeeper for the clinic such as, generating timecards for staff, adding records for new employees, preparing amended records for annual and sick leave, and instructing or training on policies and procedures and civilian pay and leave. Perform general clerical duties, such as, assist patients with new or updating admitting forms, entering information and verifying health record into the RPMS Patient Registration System, securing patient records and properly maintaining records, using a wide variety of medical, technical and specialized term. Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Requirements Conditions of Employment Must pass pre-employment examination. Selectee may be subject to a probationary/trial period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Confidential Financial Disclosure Form required. IHS Selectees that will work in an IHS health care facility may be subject to Employee Health Policies related to Measles and Rubella, COVID-19, and seasonal influenza immunizations. Vaccine exemption requests may be available according to the National and/or Service Unit guidance. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. Schedule: Shift Varies, 40 hours per week. You will need to set up direct deposit so we can pay you. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS - GS-5: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-4 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Receiving and greeting visitors and telephone callers; knowledge of an electronic appointment system to schedule appointments; gather information from customers to perform data entry into a database; assist customers in completing forms and answering general questions; review documents for accuracy; initiate requests based on the information received; and performing record keeping duties; OR Education: Successfully completed 4 years above high school in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, or university. Transcripts must be submitted; OR Combination of education and specialized experience: Combination of education and experience that when combined fully meet the minimum qualifications. The total percentage equals at least 100 percent to qualify. Transcripts must be submitted MINIMUM QUALIFICATIONS - GS-6: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-5 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Interviews patients and determines the nature of the call or visit to schedule appointments or initiate appropriate patient paperwork; enter, retrieve, and extract data from a computerized data system to schedule, change, and/or cancel patient appointments; coordinate patient care based on medical provider referral for purchased referred care services; transfers provider's orders to appropriate departments, review documents for accuracy, explain processes, test preparations and/or policies to patients; coordinates transportation for patients, review, correct and initiate admission forms as needed for appointments; navigate through difficult patient scheduling situations with excellent communication and customer service skills; and perform a variety of receptionist, clerical and time-keeping duties. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement. Education This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position is covered by a Bargaining Unit. Recruitment or Relocation Incentives may be authorized and is subject to availability and service unit approval. If offered, you will be required to sign a service agreement. The service period may not be less than 6 months and may not exceed 4 years. Failure to fulfill the service agreement will result in repayment of the incentive. This position has promotion potential to the GS-06 grade level. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.