Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experienceInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Assists with customer needs, handles resolution of complex problems/issues and notifies management of issue and resolution, such as physician onboarding and education (CME's) as related to scope of department.Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one other to achieve optimal departmental and organizational results.
SERVICE ESSENTIAL FUNCTIONS
Supports medical staff by performing one or more of the following functions:
- Performs medical staff meeting management including logistics, scheduling, agenda, preparation/minutes and follow-up.
- Manages ER call schedules as applicable.
- Performs credentialing and privileging tasks such as but not limited to temporary/additional privileges, dependent allied health.
- Responds to inquiries from other healthcare organizations as needed.
- Performs physician compensation duties as applicable.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Performs analysis of applications/documents and internal audits on files.Performs data analysis and investigates issues within the credentialing database; manages database as necessary.Prepares for accreditation reviews and ongoing compliance with regulatory standards.
FINANCE ESSENTIAL FUNCTIONS
Adjusts work schedules to accommodate departmental/organizational needs.Uses resources efficiently and does not waste supplies.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSParticipates in department and organizational projects and activities.Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
Three years of experience in the Medical Staff office, Credentialing/Privileging, and/or administrative function in healthcareThree years of experience in word-processing and spreadsheet software, such as Microsoft Word and Excel, and database management. License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
N/A
LICENSES AND CERTIFICATIONS - PREFERRED
CPCS - Certified Provider Credentialing Specialist (NAMSS) ORCPMSM - Certified Professional Medical Services Management (NAMSS) KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesSelf-motivated, detail-oriented, energetic, and able to prioritize multiple projectsKnowledge of accreditation and certification regulations that relate to Medical Staff ServicesComputer literacy, including ability to utilize various software programs to complete all job tasks described in job summary. Must be proficient in word-processing, spreadsheet and presentation software such as Microsoft Word, Excel, and PowerPoint. Experience with credentialing software preferredKnowledge of medical terminologyAbility to complete work within designated time framesAbility to offer suggestions to leadership and colleagues and implement change to enhance efficiency and organization of office operationsAbility to maintain confidentiality and privacy of practitioner files
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area No Company Profile
Houston Methodist Cypress Hospital, scheduled to open in the first quarter of 2025, will be Houston Methodist's ninth hospital and will incorporate the most advanced technology available from the day the doors open. With 100 beds (at our opening; licensed for 276) and a prime location in the heart of the rapidly growing U.S. 290 corridor, the hospital will be equipped with technologically advanced innovations implemented during COVID, many of them designed to make patient communication with physicians, staff and families the very best and most effective in any health care facility. Even though the hospital won't be fully operational until 2025, we have several services and specialties opening in 2024.
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