Site: The Spaulding Rehabilitation Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Medical Service Rep Needed for Spaulding

Summary

Responsible for overseeing all activities associated with the scheduling of outpatients for the physician practice at the center. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individuals' insurance coverage with a customer service oriented approach.

Key Responsibilities

- Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.

- Support is provided to Medical Service Associate to ensure efficient workflow.

- Pre-registration, registration, insurance verification and scheduling are completed per center guidelines.

- Customer service and marketing is provided with phone support, center tours for patients and families, interviewing prospective patients, communicating with referral sources and maintaining adequate supply of marketing materials.

- Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.

- Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.

- Physician charging processes are completed and reconciled as assigned per center guidelines.

- Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner.

- Additional department, organization, or network activities are completed per established objectives.

- PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.

 

Qualifications

Qualifications and Experience Education/Degree Required

- High school graduate required. Preferred

- Associate degree preferred.

Experience Required

- Two years experience in a medical/physicians office setting required. Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)

Required

- Ability to demonstrate the knowledge and skills necessary to provide care for pediatric to geriatric population.

- Computer proficiency required. Microsoft office applications preferred with ability to learn new software.

Preferred

- Highly developed communications and interpersonal skills, working with diverse population.

- Work independently, be self-directed and contribute as a member of a team. - Anticipates challenges and develops and implements strategies for addressing them.

- High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations. - attention to detail.

 

Additional Job Details (if applicable)

 

Remote Type

Onsite

 

Work Location

123 Main Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$17.36 - $22.75/Hourly

 

Grade

2

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.