Position Overview

The Medical Scientific Associate is responsible for system governance, quality assurance, and cross-collaboration support for the FUSE Digital Asset Management (DAM) system. This role serves as a critical link between Global/International workflows, ensuring system integrity while providing advanced troubleshooting and problem-solving capabilities as a FUSE Superuser.

Key Responsibilities

System Oversight and Enhancement

Identify system issues and global enhancements through rigorous testing and QA of Global/International workflows

Serve as primary contact for cross-collaboration with the FUSE enterprise team during super user calls

Support the Global FUSE Lead with expanded system access and permissions

Troubleshoot and resolve various system issues by accessing advanced backend capabilities

Compliance and Governance

Ensure Global Content Owners adhere to post-usage country requirements

Review and manage dormant accounts, including sending communications and revoking access when necessary

Monitor in-process assets that remain unfinished and take appropriate action

Track and document deviations when SOPs and processes are not followed

Access Management

Approve/reject User Access Management (UAM) application requests

Verify training criteria completion and correct role profile selection

Maintain agency profiles with regular updates

Approve brand/therapeutic area access for the FUSE DAM

Qualifications

Experience

1-2 years' experience in pharmaceutical/biotech or advertising industry and/or digital marketing operations

Functional experience in a pharma or CRO environment in regulatory, medical, or marketing operations

FUSE system experience required

Knowledge and Skills

Working knowledge of compliance guidelines on advertising and promotion

Basic understanding of process optimization and asset creation

Proficiency in computer applications, including Microsoft Office and Adobe Acrobat

Organizational Skills

Ability to interact comfortably with all levels and departments of the organization, including senior leadership

Exceptional facilitation skills to drive consensus quickly in a progressive, change-intensive environment

Strong risk identification, mitigation, and management capabilities

Excellent project and process management skills