Job Title Medical Receptionist I Agency Texas A&M University Health Science Center Department University Health Services Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff Job Description Our Commitment Texas A&M Uni v ersity is committed to enriching the learning and working en v ironment by promoting a culture that respects all pers p ecti v es, talents & li v ed experience s . Embracing v arying opinions and perspecti v es strengthens our corevalues (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Ser v ice. Who we are As one of the fastest-growing academic health centers in the nation, Texas A&M Hea lth encompasses fi v e colleges and numerous centers and institutes working together to impro v e health through transformati v e education, inno v ati v e research and team-based health care d eli v ery. What we want The Medical Receptionist I greets patients/clients and visitors in the counseling center, manages patient/client calls for scheduling and appointments, and directs calls to appropriate clinical staff. Performs front desk duties such as data entry in the Electronic Health Record (HER) system, handles billing and insurance verification, and provides general administrative support for clinic operations. Plays a key role in managing patients/clients in crisis, calmly and professionally connecting them with clinical staff for immediate assistance. What you need to know Salary: Compensation will be commensurate based on the selected hire’s education and experience. Special Instructions: A co v er letter, resume, and contact information for three professional references (to include at least one pre v ious super v isor) are strongly recommended. You may upload all three on the application under C V /Resume or upon answering the questionnaire you may attach the documents. Other: The individual in this position may be required to handle Personally Identifiable Information1 (PII) as defined by Family Educational Rights and Privacy Act (FERPA) regulations and Protected Health Information2 (PHI) as defined by Health Insurance Portability and Accountability Act (HIPAA)regulations. The individual is required to handle PII and PHI in accordance with University Health Services (UHS), Texas A&M University System policies, and all applicable federal regulations. 1PII includes information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other personal or identifying information. 2PHI refers to any health information that can be linked to a specific individual and is protected under federal privacy regulations. FERPA and HIPAA training are required upon employment and must be completed on a recurring basis as determined by policy and job duties. Qualifications Required Education and Experience + High school diploma or equivalent combination of education and experience. + Two years of experience in general office, medical office or related areas. Preferred Qualifications + Associate’s degree + Two years’ experience in general office or personnel operations including one year experience working within a medical office. + Prior Electronic Health Records (EHR) experience + Familiarity with electronic medical record systems. Knowledge, Skills, and Abilities + Skilled in the operations of a medical office. + Basic computer and typing skills. + Knowledge of HIPAA guidelines. + Ability to multi-task and work cooperatively with others. + Ability to work with the public. + Ability to work with sensitive information and maintain confidentiality. + Ability to use and manage an electronic medical records system. + Ability to work independently. + Knowledge of word processing, spreadsheet, and database applications. + Knowledge of laws and regulations related to confidentiality, including HIPAA and FERPA. + Planning and organizational skills. + Strong written and verbal communication skills. + Attention to detail. + Time management capabilities and prioritization skills. Responsibilities Customer Service + Handles phone calls from patients/clients who need to schedule appointments to include adding new patient/clients, verifying demographic information and insurance + Routes calls to clinical staff and enter phone notes as appropriate. + Assists with complex scheduling, canceling, and rescheduling appointments, and routes patient/client calls. + Manages patients/clients in crisis and connecting them with clinical staff for immediate assistance. Registration + Verifies patient/client demographic information, collects co-pays and past-due balances, and manages the patient/client waitlist. + Assists with insurance verification, portal registration, and check-in/check-out processes. + Scans insurance cards and IDs, and assists patients/clients with kiosk use. + Coordinates the check-in process to ensure a smooth and efficient experience. + Monitors clinic schedules and maintain efficient patient/client flow throughout the day. + Verifies and updates patient/client eligibility, demographic details, and insurance information in the electronic medical record system. + Collects required document signatures for compliance and insurance purposes. + Confirms eligibility for Texas A&M University student health insurance. Administrative Support + Completes various projects that can include, but not limited to, correcting denied claims due to registration errors, contacts patients/clients related to upcoming visits, schedules patient/client for visits, input patient/client demographics. + Acts as a liaison between client services and medical and counseling staff. + May assist with training of student employee staff. Why Texas A&M University? We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.  + Medical, (https://www.tamus.edu/benefits/medical/) prescription drug, dental, (https://www.tamus.edu/benefits/dental/) vision, life and AD&D, (https://www.tamus.edu/benefits/life-add/) flexible spending accounts , and long-term disability insurance (https://www.tamus.edu/benefits/long-term-disability/) with Texas A&M contributing to employee health and basic life premiums + 12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays + Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)  and at least  eight hours of paid vacation (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  each month + Automatic enrollment in the  Teacher Retirement System of Texas (https://www.trs.texas.gov/Pages/Homepage.aspx) + Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/) + Professional Development: All employees have access to free  LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training, webinars, and limited financial support to attend conferences, workshops, and more + Educational release time and tuition assistance (https://livingwell.tamu.edu/employee-tuition-assistance)  for completing a degree while a Texas A&M employee + Living Well, (https://livingwell.tamu.edu/) a program at Texas A&M that has been built by employees, for employees Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume’ or use a LinkedIn profile to pre-populate the online application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.