Location: 600 De Maisonneuve Boulevard West, Montreal H3A 3J2 (100% on-site)
Status: Temporary, full-time (37.5 hours/week) – Maternity leave replacement
Schedule: Monday to Friday, 7:30 AM to 5:00 PM (according to operational needs)
Be part of an innovative team using cutting-edge technology!
Join our team
The clinic team members are dynamic, passionate, and always ready to offer the best client experience. They truly enjoy interacting with patients.
Here’s the impact you’ll have and what we’ll achieve together
The Medical Office Assistant will be responsible for performing various administrative tasks, delivering exceptional customer service to high-profile executive patients, and working collaboratively with the team to meet department goals.
Your responsibilities will include:
Handling requests from assigned physicians Answering patient phone calls Sorting messages for doctors or nurses Contacting external medical clinics to schedule follow-up appointments for patients Occasionally following up on missing test results Performing other related administrative tasks
Qualifications
You have:
High school diploma completed Minimum one year of customer service experience required Spoken and written bilingualism (English and French) is essential Basic knowledge of MS Office (Outlook, Excel, Word) Attention to detail and accuracy Knowledge of medical terminology (an asset) Politeness and courtesy Fast execution and discretion Respect for confidentiality Reliability and punctuality Good stress and priority management skills Ability to handle multiple tasks simultaneously Professional and well-groomed appearance Ability to act as a point of contact for our clients Responding to client questions and ensuring minimal wait times Ensuring client satisfaction Scheduling internal appointments for clients Performing any other related tasks
Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.