Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Location/Division Specific Information

Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We manage medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.

Discover Impactful Work:

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with high quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training

The working shift for this position is Monday - Friday, with rotational shifts between 11 am - 7 pm and/or Noon - 8 pm EST.

A day in the Life:

· Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.

· Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.

· Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.

· Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.

· Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.

· May engage in advanced clinical conversations

Keys to Success:

Education

Bachelor's degree in Nursing.

Active North Carolina RN license required or Nurse Licensure Compact (NLC) equivalency.

Experience

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, Abilities

· Excellent verbal and written communication skills

· Excellent language skills (comprehension, speaking, reading and writing)

· Proficient computer and keyboarding skills

· Good interpersonal skills

· Ability to work independently as well as part of a team

· Ability to interpret client provided complex medical and technical information

· Organizational and time management skills

· Ability to maintain a positive and professional demeanor in challenging circumstances

Physical Requirements / Work Environment

· Work is performed in an office environment with exposure to electrical office equipment

· Constant interaction with clients/associates required

· Constant attention to detail-visual, mental

· Constant multi-tasking

· Daily exposure to high pressure, intense concentration needed

· Rotating shifts may be required

· This particular position will primarily support evening shift hours of 11am-7pm and/or Noon-8pm EST.

· The position is a hybrid position (some days in office and some days from private remote location).

· Frequently stationary for 6-8 hours per day.

· Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

· Occasional mobility required.

· Occasional crouching, stooping, bending and twisting of upper body and neck.

· Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs. or 6-9 kgs.

· Ability to access and use a variety of computer software developed both in-house and off-the-shelf.

· Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences

· Frequently interacts with others to obtain or relate information to diverse groups.

· Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals; requires multiple periods of intense concentration.

· Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.

· Ability to perform under stress.

· Regular and consistent attendance.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!