Work Schedule

Third Shift (Nights)

Environmental Conditions

Office

Job Description

Medical Information Specialist I (Night Shift/Hybrid)

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.

With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services.

Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Location/Division Specific Information

Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and partners. We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.

Office Location: Seven/NEO Building, Bonifacio Global City, Taguig City, PhilippinesWork Shift Schedule: Night Shift (US business hours)Work Setting: Hybrid; 1 to 3 days a week on-siteTraining Period: 2-4 weeks (1 to 3 days a week on-site)

Discover Impactful Work:

The Medical Information Specialist position provides technical and medical information, and/or performs intake of adverse events / product complaints with high-quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, customer and regulatory guidelines.

A day in the Life:

Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products.  Processes fulfillments and provides clinical trial information or after-hours on call support.Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed. Maintains thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, research medical literature and drafts responses for such inquiries.

Keys to Success:

Education and Experience

Bachelor's Degree in Nursing or Pharmacy is requiredPrevious experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).

Knowledge, Skills, and Abilities

Excellent verbal and written communication skillsExcellent English language skills (comprehension, speaking, reading and writing)Proficient computer skills and capable of learning new software/hardwareGood organizational and time management skillsGood problem-solving abilitiesBasic understanding of medical terminologyGood interpersonal, leadership, consultative skillsAbility to work independently as well as part of a team

Physical Requirements and Working Environment

Thermo Fisher Scientific values the health and well-being of our employees. We support and encourage individuals to build a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

Ability to access and use a variety of computer software developed both in-house and off-the-shelf.Ability to communicate information and ideas of others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.Frequently interacts with others to acquire or relate information to diverse groups.Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of driven concentration.Constant interaction with clients/associates required.Daily exposure to high pressure, intense concentration needed.Rotating shifts may be required.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.