Description:

The Medical Information Specialist is responsible for supporting the medical information needs of healthcare professionals, patients, and internal stakeholders. The role will contribute to the development and management of high-quality medical content, such as Standard Response Letters (SRLs), Frequently Asked Questions (FAQs), and maintains product- and disease-specific scientific repositories. The role also ensures compliance with regulatory standards, collaborates cross-functionally with internal teams such as Drug Safety and Medical Science Liaisons (MSLs), and provides operational support through tracking, reporting, and database management.

Essential Functions:

Medical Inquiry Management & MIRF Triaging: Ensures timely, accurate, balanced, and compliant responses to unsolicited medical inquiries received from healthcare professionals, patients, and internal stakeholders. Supports inquiry fulfillment via field team requests and the call center. Triages and manages Medical Information Requests (MIRFS) from healthcare professionals. Ensures timely, accurate, and compliant responses are delivered, and documents all inquiries in tracking systems per SOPs.
  Medical Information Content Development and Maintenance: Maintains and updates Standard Response Letters (SRLs), FAQs, and product/disease-state repositories to support medical inquiry responses. Ensures content is aligned with current product labeling and scientific data. Ensures version control and repository updates for scientific and operational documents.
  Operations and Compliance Support: Supports operational tasks including documentation for grants and IITs, vendor coordination, and purchase order tracking. Assists with vendor onboarding and supports systems related to Medical Information operations, including tracking purchase orders (POs), contracts, and budget documentation. Assists in ensuring audit readiness and compliance across all Medical Information activities.
  Medical Information Database Management: Oversees medical information databases and inquiry tracking tools. Analyzes trends in inquiries and prepares reports to communicate actionable insights to internal stakeholders.
  Internal Collaboration & Stakeholder Support: Collaborates with MSLs, Drug Safety, and internal teams to ensure consistent scientific messaging. Submits scientific materials for internal review (e.g., SERC), ensuring all supporting documentation is included and compliant.