As a Medical Device Technical Support Specialist (Hybrid), you’ll be at the forefront of delivering exceptional customer experiences by supporting innovative medical technologies. In this dynamic, customer-facing role, you’ll troubleshoot product issues, analyze implementations, and recommend tailored solutions that align with both technical specifications and patient care needs. You’ll act as a trusted on-site partner, helping customers optimize device performance while ensuring compliance and satisfaction. If you’re a problem-solver with strong communication skills and a passion for improving healthcare through technology, this is the role for you. This is a hybrid role. We are seeking a candidate in the Portage, MI or surrounding area. The employee is expected to be physically present at a Stryker location on 2 days per week but has the flexibility to work from home.
Schedule: Monday - Friday 10am - 7pm est
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Provide exceptional phone support to customers, sales representatives, and field service technicians by troubleshooting issues and delivering timely solutions.
Build strong relationships with internal and external customers by responding in a professional, accurate, and courteous manner.
Support department goals through collaboration and continuous improvement efforts under direct supervision.
Help drive Zero Planned Downtime, offering flexible service solutions that enhance customer loyalty and satisfaction.
Follow standard operating procedures to process all work accurately and consistently in line with best practices.
Contribute ideas and feedback to improve customer support processes and elevate service quality.
Work cross-functionally with engineering, marketing, and sales teams to expand knowledge and enhance the overall technical support experience.
Assist in onboarding and training new team members, while maintaining detailed records of customer interactions, inquiries, and resolutions.
What you will need
Required Qualifications
High School Diploma or equivalent
2 years of professional experience in technical troubleshooting or customer support, preferably within healthcare, automotive, or a related technical industry
Preferred Qualifications
Experience using ERP or CRM platforms, such as Salesforce, to log issues, manage support cases, and track product-related activities
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.