Description We are seeking a Medical Customer Service Representative who is fluent in Spanish and English to join our healthcare client's dynamic team. In this role, you will play a key part in supporting patients by explaining financial obligations related to medical care and assisting with payment collection. Your professionalism, empathy, and strong communication skills will ensure a positive experience for patients while providing clarity about their financial responsibilities. Bilingual Spanish is a MUST. Key Responsibilities: + Engage with patients over the phone and in-person, providing professional customer service in both Spanish and English. + Explain financial obligations, such as co-pays, deductible amounts, and out-of-pocket expenses, in clear and understandable terms. + Collect, process, and document patient payments, ensuring accuracy and compliance with financial procedures. + Address and resolve patient concerns regarding billing and financial statements, escalating issues to appropriate teams when necessary. + Maintain accurate records of financial discussions and transactions in the patient information system. + Collaborate with other departments, including billing and insurance, to streamline communication and improve the patient experience. + Promote a friendly, empathetic, and patient-centric attitude at all times. Requirements + Bilingual fluency in Spanish and English is required (verbal and written). + Previous experience in a customer service role, preferably in a medical or healthcare setting. + Strong understanding of medical billing, insurance processes, and patient financial responsibilities is preferred. + Exceptional communication and interpersonal skills with the ability to explain financial information clearly and compassionately. + Proven ability to handle sensitive information discreetly and demonstrate empathy toward patients. + Proficiency in using CRM software, healthcare systems, or similar tools for documentation and payment processing. + Strong multi-tasking and organizational skills with attention to detail. + High school diploma or equivalent required; additional training or coursework in billing, healthcare, or customer service is a plus. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .