Description We are looking for a dedicated Medical Customer Service Representative to join our team in Birmingham, Alabama. This is a long-term contract position where you will play a crucial role in ensuring patients receive outstanding service and support. The ideal candidate will possess strong communication skills and a solid understanding of healthcare-related processes and systems. Responsibilities: • Respond promptly to inbound calls, addressing patient inquiries and resolving concerns with professionalism. • Assist in obtaining authorizations for medical procedures and services as required. • Manage benefit-related functions to provide patients with accurate information about their coverage. • Handle billing-related tasks, ensuring accurate processing and communication with patients. • Utilize Cerner technologies and other computer programs to efficiently manage patient information and documentation. • Deliver exceptional customer service in a call center environment, maintaining a positive and helpful attitude. • Collaborate with other team members to streamline processes and improve overall efficiency. • Ensure compliance with all relevant healthcare regulations and organizational policies. Requirements • Proficiency in Cerner technologies and other healthcare-related computer programs. • Experience in answering inbound calls and providing customer support in a medical setting. • Knowledge of authorization processes for medical procedures and services. • Familiarity with benefit functions and billing procedures in the healthcare industry. • Strong communication and interpersonal skills, with a focus on customer satisfaction. • Ability to work effectively in a call center environment. • Detail-oriented with the ability to manage multiple tasks efficiently. • Understanding of healthcare regulations and standards. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .