Description We are looking for an experienced Medical Customer Service Representative to join our team in Birmingham, Alabama. This long-term contract position offers an exciting opportunity to provide exceptional support to patients and healthcare providers, ensuring seamless communication and efficient handling of inquiries. If you have a strong background in medical customer service and a passion for delivering excellent care, we invite you to apply. Responsibilities: • Respond promptly to inbound calls from patients and healthcare providers, addressing inquiries with professionalism and efficiency. • Process authorizations and benefits-related functions accurately, ensuring compliance with healthcare regulations. • Handle billing-related tasks and resolve payment discrepancies in a timely manner. • Utilize Cerner technologies and computer programs to manage patient information and administrative processes. • Maintain detailed and accurate records of customer interactions and transactions. • Collaborate with team members to provide seamless support and improve operational workflows. • Ensure high levels of customer satisfaction by delivering empathetic and knowledgeable service. • Follow organizational policies and procedures to maintain data security and confidentiality. • Troubleshoot and resolve issues related to medical documentation and system usage. • Participate in ongoing training to stay updated on healthcare systems and best practices. Requirements • Proven experience in a medical customer service or call center environment. • Proficiency in using Cerner technologies and related computer programs. • Strong knowledge of authorizations, benefits, and billing processes. • Excellent communication skills with the ability to handle sensitive inquiries professionally. • Detail-oriented with strong organizational and time management skills. • Ability to work collaboratively in a team-oriented environment. • Familiarity with healthcare regulations and confidentiality standards. • High school diploma or equivalent; additional certifications in healthcare or customer service are a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .