A Medical Health Insurance Plan based in Los Angeles is in the immediate need of a Medical Claims Representative. The Medical Claims Representative will be responsible for speaking with members over the phone and troubleshooting any of the participants bills or claims. The Medical Claims Representative will be tasked with answering inquiries regarding EOBs as well as any other issues pertaining to medical claims. Once the candidate is up and running, promotions will become available. The right person for this job will have a background in either medical claims, insurance verifications/authorizations or medical billing.

- Research and respond to scheduled reports and claim inquiries sent by Blue Card and Blue Cross representatives in a timely manner.
- Investigate and adjudicate complex claim requests and claims requiring special handling, such as adjustments and complaints in accordance with Plan guidelines, policy contract language and departmental processes and standards.
- Write letters to participants and providers requesting additional information when necessary.
- Followup on pending claims.
- Work with Eligibility Department to resolve eligibility problems, add or delete dependents, address changes, etc. - Act in accordance with all HIPAA Privacy and Security guidelines to ensure confidential handling of protected health information.
- Answer phone calls from participants and providers when necessary.
- Regular, predictable, and reliable attendance is required. Ability to accept direction and developmental guidance from supervisor.
- Ability to work effectively with individuals at all levels.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .