The Medical Billing Manager position is a critical leadership role responsible for managing a dynamic contact center operations team, overseeing customer interactions, and ensuring compliance with healthcare billing regulations. This role will supervise medical billing specialists, implement quality assurance measures, and drive process improvements to optimize revenue collection while maintaining exceptional service standards.

Key job responsibilities
Support the management of the day to day operations of our inbound and outbound and administrative (back office) billing patient support center.
Model the ideal medical billing team member experience through excellent on-boarding, training, performance feedback, skills coaching, learning opportunities and engaged career development.
Prepares performance reports by collecting and analyzing centralized support specialists data for coaching and feedback. (a team of 10+ support services specialists).
Audit interactions for quality, compliance and present solutions to enhance patient interactions with our central teams.
Lead team meetings, deliver information and drive KPI’s to ensure patient satisfaction.
Assist with the development of weekly, monthly and quarterly goals and action plans.
Partners with Leadership to help determine operational center strategies by evaluating team results and objectives.
Maintains and improves our operations by monitoring system performance and identifying and resolving problems that arise.
Build an engaged team leveraging CICARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other), Active Daily Management, and Lean principles to meet patient and team experience goals.