Summary

The Medical Assistant will help establish, maintain, and provide daily patient care and support to the Midwestern University Multispecialty Clinics – Family Medicine Clinic providers.  This person works within a team to assist providers with outstanding medical care, including preventative medicine, health maintenance, and chronic care management. The Medical Assistant will provide exceptional customer service at all times. This position functions in a supportive capacity for clinic staff and physicians.  This individual must have the flexibility to work the scheduled clinic hours to ensure complete office coverage.  This position reports to the Medical Director.

Essential Duties and Responsibilities

Administrative Duties

Demonstrates excellent computer skills and becomes an “expert user” of the Electronic Medical Record (EMR) system Answers phones, checks fax and portal messages, and routes these messages to the appropriate team member Maintain records and perform filing duties within HIPAA guidelines Orders equipment, supplies, medications, vaccines, and other items as needed  Learn and assist with scanning documents Learn and assist with completing prior authorizations Opens and closes the 6th floor area, unlocks doors, straightens up work areas, and ensures examination and procedure rooms are prepared and stocked Schedule patient visits accurately by the provider and backfill any cancellations as appropriate Sanitizes exam rooms in-between patients

Clinical Duties

Greet/escort patient to exam room and direct exiting patients Record changes in patients’ medical history and update vital signs  Obtain test results (labs, X-rays, MRI, CT, hospital discharge records) Call patients regarding test results, as instructed by physicians Participates actively in pre-clinic huddle and team meetings Provide patients with appropriate information regarding medical procedures Administer vaccinations, perform venipunctures, run in-clinic urine dip, rapid influenza, strep, mono, COVID, and RSV tests Perform EKG, spirometry, and other procedures performed in the clinic

Communication and Professionalism

Communicates professionally and works collegially with the other members of the team while supporting the group effort and mission of the clinic Demonstrates a professional demeanor, has excellent written and spoken language skills, communicates effectively with the supervising providers, and compassionately with our patients Must be self-motivated, organized, logical, and efficient

Other duties as assigned 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This individual must have the ability to work in a constant state of alertness and a safe manner and must have regular, predictable in-person attendance. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience                                                   

High School diploma or General Educational Development (GED).  Must have 2-4 years of experience as a Medical Assistant or a Medical Assistant Certification.  Must have the ability to take vitals, answer phones, interact with patients regarding their medical issues, schedule appointments, backfill cancellations, insurance authorization as appropriate, and support the requirements of various providers.  Must be knowledgeable in HIPAA.  Experience in wound care/dressings required. Ability to be organized, multitask, and have a basic understanding of prioritizing patient emergencies.  Knowledge of business office practices, procedures, and equipment is required.

Computer Skills      

General computer literacy is necessary, with proficiency in Microsoft Office required. Proficiency with the Epic EMR systems is highly desired.

Language Skills                                                

Intermediate skills: Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization. 

Reasoning Ability  

Intermediate skills:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Mathematical Ability

Basic skills:  Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to interpret bar graphs.    

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee is frequently required to stand, sit, walk, reach with hands and arms; use hands to finger, handle, or feel; talk, hear, taste, and smell. The employee must regularly lift up to 25 pounds.  Specific vision abilities required by this job include close, distance, color, peripheral or depth vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois, and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech-language pathology, biomedical sciences, and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the healthcare team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long-term disability, and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care accounts. We offer a work-life balance with a competitive time off package including paid holidays, sick/flex days, personal days, and vacation days. We offer a 403(b)-retirement plan, tuition reimbursement, childcare subsidy reimbursement program, identity theft protection, and an employee assistance program. Wellness is important to us, and we offer a wellness facility on-site with a fully equipped fitness facility.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, and regulation.  Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke-Free Illinois Act (410 ILCS 82/).  Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.