Site: The General Hospital Corporation

 

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Exciting new MA role in outpatient mental health practices at MGH Psychiatry. Opportunity to work closely with a large and welcoming team of psychiatrists, NPs, and psychologists caring for patients ranging from child to geriatric. Perfect for someone with a strong interest in mental health, desire to work independently, and have direct patient impact.

Schedule: 20 hours per week. Flexible with days/ shifts to make up 20 hours. Ideally would like Mondays, Wednesdays and Fridays.

Location: Fully remote position with the exception of when needed onsite, to have the ability to go to the office.

Must have skills: Experience with doing prior authorizations start to finish. Conducting appeals and navigating denials.
- Prescription Management: teeing up prescriptions, calling pharmacies, reviewing prescription requests, and coordinating with insurances.

 

Job Summary

Summary:
The outpatient psychiatry MA will help to care for patients by assisting clinicians with daily clinical tasks such as providing patient education, responding to patient requests, helping with prescriptions, and facilitating communications between patients, providers, and outside agencies. The incumbent will work in tandem with a team of psychiatrists, nurse practitioners and psychologists, receive general direction from the Medical Director and Practice Manager. The MA will support patient care in 2 main outpatient practices: geriatric psychiatry and the Center for OCD and Related Disorders.

Does this position require Patient Care? Yes

Essential Functions:
- Assists prescribers by obtaining prior authorizations for psychiatric medications, accomplished by extracting clinical information from the patient chart and coordinating with the care team.
- Performs outreach to outside entities (e.g., pharmacy, visiting nurse agency) to facilitate care.
- Aids intervisit EMR communications between clinicians and patients.
- Administers psychiatric assessment tools (e.g., Columbia suicide severity rating scale) as requested by practice clinicians
- Assists prescribers in queuing up prescription refills.
- Reviews medication list with patients to queue up for physician
- Follows up with patients who miss appointments, documents relevant information in EMR and communicates any pertinent safety or medical information with identified providers.
- Respects and supports patient and family’s cultural beliefs and values, individual needs, health goals and treatment preferences.
- Helps to standardize procedures and effectively troubleshoots and resolves issues as they arise. Makes recommendations to supervisors, administrator and/or clinician director for improvements.
- Actively engages in creating a healthy, respectful work environment

 

Qualifications

Education:

High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred

Licenses and Credentials:

Basic Life Support [BLS Certification] preferredCertified Medical Assistant [National Certification] preferred

Experience:

Direct MA experience or medical field work 1-2 years requiredPsychiatric or mental health experience preferred although not required if strong outpatient experience

​Knowledge, Skills and Abilities:

Prior Authorizations - requiredPrescription Management - requiredEpic experience - requiredStrong interpersonal and communication skills are essential for success in this position.Ability to prioritize tasks in complex and busy environments.Accuracy and attention to detail.Comply with all local, state, and federal privacy and confidentiality rules and regulations.Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.Comprehensive knowledge of medical terminology, procedures, and protocols.Proficiency in electronic health record (EHR) systems and medical office software.Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Managing one's own time and the time of others.

 

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)

 

Remote Type

Hybrid

 

Work Location

15 Parkman Street

 

Scheduled Weekly Hours

20

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

- /

 

Grade

3

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.