Hours:  Weekday / Daylight Hours 

UPMC offers a robust career ladder, with titles ranging from Medical Assistant through Medical Assistant Expert.  Title and Rate of Pay will be based on Education and Experience.  Starting hourly rate of pay for a Medical Assistant is 18.40.

A Medical Assistant, Expert assists physicians with various aspects of patient care (including clerical, environmental, and organizational tasks) ensuring patient satisfaction. In addition to core Medical Assistant responsibilities, serves as lead person for team regarding day-to-day workflow issues or office procedures.

Responsibilities:

Collaborates with care teams to improve patient access, reduce ER visits, and lower readmission rates. Conducts telephonic outreach post-discharge to schedule follow-ups and review care plans. Coordinates referrals, identifies care plan discrepancies, and supports gap closure efforts. Provides health education and promotes wellness, self-management, and health literacy using motivational interviewing. Demonstrates clinical proficiency and guides workflow; supervises and trains staff. Serves as Epic Care super user; supports departmental goals and process improvements. Manages medical records, schedules, insurance verification, and front office duties in compliance with HIPAA. Prepares and maintains exam rooms and equipment per infection control protocols. Assists with patient flow, vitals, screenings, and clinical procedures including phlebotomy and EKGs. Administers medications and vaccines under physician supervision. Ensures compliance with OSHA, CLIA, PA DOH, and UPMC policies. Leads staff meetings to communicate procedural updates and enhance patient safety