**Company description** At Zenith, we are a connected team with purpose. We are driven to create new perspectives through modern media. We believe marketing is a powerful investment that can build and grow brands and increase business profitability. So we unlock opportunities for growth by placing consumer behaviour, attitudes, and insights at the heart of everything we do. We pride ourselves on delivering return on investment, imagination, and insight. Central to this vision is the knowledge that we are only as good as our people. To grow our clients' business, we need to attract, retain, develop, and grow the brightest talent in the industry. We know it is not the sum of one but the sum of all of us that make us great. Our behaviors are: Be Bold, Be Kind, Be Better Together. We’re determined to eradicate any barriers that prevent our people from achieving their fullest potential. We offer progressive flexible working options to everyone at all levels — it’s not a policy. It’s behavior-led and reinforced through our values. Mental health & wellbeing is something we consider a priority — it's championed by our own people internally and is a regular conversation. We have a lot of fun — we’re constantly looking at reinventing how we’re connecting with each other. **Overview** We are looking for an APAC Operations Director. This is an opportunity to work with one of the world’s finest global technology firms in a freshly formed team, dedicated to delivering the greatest digital marketing in the world. It is an interesting, dynamic, and diverse workplace, in which to manage significant budgets and learn from the top practitioners. We are looking for someone who can come in and immediately make an impact. This person should exude confidence and be able to motivate and inspire the team to deliver their best work. This role is designed to ensure that our agency operates at peak efficiency, delivering outstanding results for our clients while maintaining a balanced and productive work environment for our teams. The Operations Director is a pivotal role at the heart of the Adobe team, responsible for controlling and streamlining the day-to-day operations to ensure efficiency and effectiveness across all projects. This individual acts as the critical link between our clients and our internal Planning and Activation teams. They will oversee the entire project lifecycle, from initial client briefing through to delivery, ensuring projects are completed on time, within scope, and to the satisfaction of all stakeholders. **Responsibilities** Client Liaison and Project Initiation: Understand the clients’ business and of the key broader factors and trends shaping their markets and categories. Build and evolve exceptional relationships with day to day leads on the client side, as well as with the clients’ partner agencies. Act as the primary point of contact for clients, understanding their needs, desired outcomes, timelines, and priorities. Assess project requests for viability, considering current workloads and resource availability and review in line with agreed SLAs. Project Planning and Coordination: Be responsible for the connectivity, consistency, and timely delivery of the components of the response to brief including strategy, comms planning, investment and optimisation, and work with relevant internal and external parties to bring this to life. Work closely with the Planning and Activation Teams to translate client requests into detailed project plans, including task allocation, timelines, and resource requirements. Monitor project progress, adjusting plans and resources as necessary to meet changing needs and priorities. Resource Management: Continuously evaluate the workload and capacity of the Planning and Activation teams, reallocating tasks and adjusting priorities to ensure optimal productivity and project delivery. Identify needs for additional resources or adjustments in team compositions based on project demands and timelines. Client Negotiation and Communication: Manage client expectations regarding project deliverables, timelines, and resource allocation. Negotiate timelines and priorities with clients, especially when balancing multiple projects or when adjustments are needed. Take ownership of Incident Reporting to ensure issues are resolved and recorded as necessary. Put steps in place to avoid similar incidents from happening again. Quality Control: Ensure that all project outputs meet our agency's high standards and client specifications. Implement and maintain quality assurance processes to monitor and improve the quality of work produced by the Planning and Activation teams. Process Improvement: Continually assess and improve operational processes to increase efficiency, effectiveness, and client satisfaction. Implement best practices in project management and operations across the teams. Finance Operations: Work closely with the activation team and the finance team to ensure accurate media plans are uploaded into our finance platform. Work with Adobe’s operations team to ensure scope of works are in line with media plans, POs are raised on time and invoice reconciliations are done on a quarterly basis. **Qualifications** • Minimum of 7 years' experience in operations management within a media, advertising, or related agency. • Strong project management skills with a proven ability to manage multiple projects simultaneously. • Excellent negotiation, communication, and interpersonal skills. • Deep understanding of digital media planning and activation processes. • Proficient in project management software and tools. • Ability to work under pressure and adapt to rapidly changing environments. **\#LI-JH1** **Additional information** Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com . Enjoy all the perks that come with our network offering: + A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing. + A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach — "working your way with us." + Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network. + Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes. + A culture of open feedback and support to reach your goals through our Career Conversations program. + A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees. + Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service. + Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year. + Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave. + Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs. + A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge: https://workingwithcancerpledge.com/ + Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network. If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes — so if this role resonates with you, please apply. Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions. **Uniqueness is powerful; without it, we wouldn't be where we are today. So be you — we like it that way.** We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via recruitmentpublicisgroupe.com ; your personal information will be kept confidential.