Media Consultation Specialist

Job Category: Communications

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Opportunity:

CACI is seeking a dynamic Media Consultation Specialist to serve as the critical front-line interface between our customers and the Media Services Center (MSC) team. As the primary point of contact, you will guide clients through the discovery, design, and delivery of impactful media products—ranging from graphics and video to web and multimedia—while ensuring a strategic alignment with mission objectives.

Your role will require a blend of consultative communication, media awareness, customer advocacy, and cross-functional coordination. The ideal candidate thrives in a fast-paced, mission-driven environment, demonstrates exceptional customer service instincts, and possesses foundational knowledge in at least one creative media discipline.

Responsibilities:

Serve as the initial point of contact for all incoming customer media requests, ensuring a responsive, professional, and consultative experience.Apply strategic communication and marketing principles to guide customers toward the most effective media products and delivery strategies that align with their objectives.Develop a strong understanding of customer missions, goals, and timelines to recommend tailored creative solutions across multiple media formats.Capture detailed requirements and ensure accurate, timely handoff to Production Managers via the Workamajig production database.Act as the customer advocate—providing ongoing support, managing expectations, and tracking progress throughout the production lifecycle.Monitor and assess customer satisfaction, participating in feedback analysis and process improvements to enhance future service delivery.Support quality assurance reviews to ensure all media products meet the highest standards of visual and technical excellence.Collaborate with cross-functional creative teams in graphics, video, photography, web, and multimedia, maintaining a clear understanding of each capability.Identify opportunities to anticipate client needs, propose new creative concepts, and strengthen long-term customer relationships.Manage multiple concurrent projects, balancing priorities, deadlines, and resource constraints with precision and professionalism.

Qualifications:

Required: 

Minimum of five (5) years of relevant experience in customer service management or consultation, preferably in a media, communications, or production environmentActive TS/SCI clearance with CI PolygraphDemonstrated ability to communicate complex ideas clearly and professionally across technical and non-technical audiencesExperience managing customer relationships in a fast-paced, deadline-driven environmentStrong organizational, multitasking, and documentation skills

Desired:

Associate’s degree or higher in marketing, business, graphic design, video production, multimedia, journalism, or related fieldFive years of relevant project management experienceProficiency in SharePoint 2010/2013 and Microsoft Office SuiteWorking knowledge of Workamajig or similar creative workflow/project management platforms

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$70,800 - $148,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.