Job Description 

Stellantis is seeking a Service Information Lead in the NA Parts & Accessories Planning & Launch Management organization. The right candidate will be highly skilled, solutions-oriented with program management skills, and a strong understanding of service information and Aftersales processes and procedures. This position requires a hands-on approach to continuously improve the quality of information required in the Stellantis dealer network.  

Candidate will lead the service information development process and serve as the main point of connection between multiple teams and suppliers. Specific focus will be on ensure service information accuracy at vehicle launch and management of historical information to ensure repair effectiveness.  Candidate must possess a combination of strong technical skills, as well as a do-what-it-takes attitude and a person who communicates clearly across all organizational levels.   

The selected candidate will need to possess the ability to multi-task in a fast-paced environment, manage multiple high visibility projects concurrently, and deliver results per target requirements.  

Job responsibilities include but are not limited to:  

Manage the daily activity of authoring supplier to ensure quality and on-time delivery of information within established budget  Identify, manage, and resolve source data issues related to service and diagnostic information development  Monitor service information quality metrics and address systematic quality issues  Monitor internal and field feedback using JIRA tracking site  Support Total Warranty Spend (TWS) workshops and feedback to identify proactive solutions that impact warranty spend  Establish and monitor engineering review process of service information  Cross-functional collaboration within Mopar TSO and other areas within Stellantis   Provide innovative solutions to complex problems related to servicing Stellantis vehicles  Support and contribute to global harmonization activities across multiple regions 

Basic Qualifications:  

Bachelor’s Degree in Automotive Technology, Engineering, or related field  5+ years of relevant technical experience, working with Stellantis Aftersales systems and servicing of Stellantis vehicles   Excellent problem-solving skills   Ability to deliver in a fast-paced work environment with minimum assistance  Proven ability to work effectively and influence stakeholders across cross-functional teams   Ability to drive innovation and passion about learning new technologies   Ability to deal effectively with engineering, suppliers and supplier personnel   Experience communicating technical concepts to both technical and non-technical audiences  

 

Preferred Qualifications: 

Experience as a dealership automotive technician    ASE Certifications  Experience interacting with Dealership and/or Field systems and processes   Thorough knowledge of the automotive service industry, technical support methodology, and service repair instruction development   EOE / Disability / Veteran

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.