The  Claims Adjuster is responsible for determining covered failures by reviewing vehicle service agreements, interpreting policy coverage, determining the need for inspection, and researching all facts, for multiple product lines; including but not limited to automobiles, recreational vehicles, and power sports. Contact with repair facilities, customers, and clients may include inbound/outbound communication via phone, email, fax, mail, or chat.

This position is an on-site role that offers flexibility to work from home and is located at our facility in Hamilton, ON

What would be my duties and responsibilities in this job?

Respond to and resolve issues encountered by clients and customers in a timely and positive manner. When necessary, this involves inbound calls, outbound calls, email,fax, and chat

Execute effective processes to manage handling, data entry, and data integrity for all applicable claims

Research coverage verification, missing contracts, and other simple issues coming from the contact center.

Ensure that all customer/client requests are responded to in a timely manner and any applicable meaningful solutions are proposed and implemented

Adhere to standards for effective job performance and development

Partake in, and adhere to, training programs and quality assessment standards for effectiveness in supporting departmental goals and objectives, and recommend improvements

Review coverage by utilizing all available tools, including contract and web-based applications, to resolve complex issues; and refer any issues as necessary the supervisor or management

Adjudicate claims with accuracy, by working directly with the repair facility, inspection parts vendors, and multiple other resources as necessary, to ensure proper claims adjudication within departmental standards, and in accordance with applicable laws and policy provisions to ensure compliance.

What are the requirements needed for this position?

3-5 years of applicable experience

 Automotive technician or service advisor experience

Computer skills

The ideal candidate would be within distance to our Hamilton , Ontario office

What other skills/experience would be helpful to have?

Class A Mechanic License

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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