Detailed description:

 

Application Engineer Roles & Responsibilities

 

 

 

 

 

The Application Engineer is mainly focused on customer service. Primarily engineering support as the customer needs change.

 

Role Description / Responsibilities:

 

 

 

Primary point of contact for all technical program related matters. Often on-site at customer.

 

Establish and maintain a good and effective Customer relationship:

 

Liaison between customer-Visteon PD/ Visteon Mfg.

 

Coordination of customer feedback with manufacturing and PD teams.

 

Assist customer in areas related to Visteon products.

 

Investigate issues/roadblocks and assure customer satisfaction in a consistent manner as per Visteon policies.

 

Identify and provide reliable solutions through all stages of the product development.

 

Present and explain information in a clear manner to Customer.

 

Maintain accurate documentation and provide updates of open items list.

 

 

 

Understand and convey Customer’s design requirements and specifications to the PD team.

 

Attend / coordinate all Customer meetings as required (PAT, Design Reviews, TDR’s, Software Reviews, etc)

 

Develop a working knowledge of the product line and vehicle line to be able to support the customer needs.

 

Coordination of part delivery.

 

Development and prototype parts for breadboards.

 

Ensure latest HW and SW are provided, replace or re-flash as required.

 

Ensure exceptions/known limitations are communicated.

 

Always confirm parts are in good condition before deliver.

 

 

 

Coordination of system modules and set-up for Visteon SW and Validation.

 

Support the Customer with vehicle level testing (in vehicle and breadboard).

 

Prepare deliverables such as test plans, guides, manuals in coordination with Requirements and SW team.

 

Perform vehicle/product troubleshooting.

 

 

 

Engineering Interface

 

Participate in Visteon PD team meetings (Whiteboard, CCB, Peer Reviews, PTO, TDR’s, etc.)

 

Support change control process for Customer requested changes (DCR’s) as required.

 

Quality

 

Ensure closure of all Customer issues (AIMs, etc.) via their system in the time required.

 

Support TQCM.

 

Initiate VPRS for program / warranty issues.

 

 

 

Customer Deliverables

 

 

 

Software releases

 

Spec version control matrix

 

Customer open items

 

Part number matrix sheet

 

Vehicle validation plan

 

Supports

 

 

 

Re-flashing events

 

Breadboard, vehicle and bench testing

 

Customer meetings

 

Customer part deliverables and reviews

 

Design changes request

 

Visteon project team meetings

 

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