At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

About the Tech@Lilly Organization: 

Tech@Lilly builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Tech@Lilly is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of the enterprise. 

About the Business Function:  

Tech@Lilly Business Units is a global organization strategically positioned so that through information and technology leadership and solutions, we create meaningful connections and remarkable experiences, so people feel genuinely cared for. The Business Unit organization is accountable for designing, developing, and supporting commercial or customer engagement services and capabilities that span multiple Business Units (Bio-Medicines, Diabetes, Oncology, International), functions, geographies, and digital channels. The areas supported by Business Unit includes: Customer Operations, Marketing and Commercial Operations, Medical Affairs, Market Research, Pricing, Reimbursement and Access, Customer Support Programs, Digital Production and Distribution, Global Patient Outcomes, and Real-World Evidence. 

Job Title: MDM Ops 

A MDM Developer is responsible for building and maintaining reliable Master Data Management (MDM) solutions that ensure consistency, accuracy, and governance of core enterprise data. The role involves working with business stakeholders, data stewards, and technical teams to configure and support MDM platforms like Reltio. The ideal candidate has strong hands-on experience in match/merge rules, data modelling, hierarchy management, and API-based integrations. This role also includes ensuring data quality, enabling stewardship workflows, and supporting the overall data governance strategy. The MDM Developer plays a vital role in enabling a unified view of business-critical data domains such as customer, product, and healthcare provider. 

What you’ll be doing:  

  Monitor and maintain Reltio MDM platform health, job execution, performance, and SLAs. 

  Manage and triage incidents, perform root cause analysis, and ensure resolution within defined timelines. 

  Communicate operational issues and resolutions with business and IT stakeholders. 

  Coordinate and execute platform upgrades, patching, and system lifecycle activities. 

  Implement AI-augmented automation to proactively detect anomalies, reduce manual effort, and accelerate incident resolution. 

  Create scripts and workflows to automate operational processes and data validations. 

  Support configuration changes, job scheduling, reference data updates, and access control. 

  Partner with data governance and engineering teams to maintain data quality and integrity. 

  Maintain documentation on operations processes, workflows, and knowledge articles. 

How You Will Succeed:  

Proactive Monitoring: Use observability tools and AI-based anomaly detection to minimize downtime. 

Incident Automation: Automate common operational issues using scripts, bots, or AI rulesets. 

Data Quality: Ensure data integrity through proactive validations and automated quality checks. 

Cost and Performance Optimization: Continuously monitor and optimize platform usage and cost. 

Cross-Functional Collaboration: Partner with business and technical teams to improve MDM reliability and adoption. 

Security & Compliance: Ensure all operational activities comply with security and regulatory standards. 

Operational Innovation: Identify opportunities to enhance reliability using GenAI and automation. 

What You should Bring: 

Monitor and maintain Reltio MDM platform health, job execution, performance, and SLAs. 

Manage and triage incidents including job failures, data quality issues, sync delays, and access requests. 

Resolve tickets based on defined SLAs, ensuring timely closure and stakeholder updates. 

Communicate operational issues and resolutions with business and IT stakeholders. 

Coordinate and execute platform upgrades, patching, and system lifecycle activities. 

Implement AI-augmented automation to proactively detect anomalies, reduce manual effort, and accelerate incident resolution. 

Create scripts and workflows to automate operational processes and data validations. 

Support configuration changes, job scheduling, reference data updates, and access control. 

Partner with data governance and engineering teams to maintain data quality and integrity. 

Maintain documentation on operations processes, workflows, ticket handling SOPs, and knowledge articles. 

Basic Qualifications and Experience Requirement:  

5–8 years of experience in data management or data engineering, with a minimum of 3 years of hands-on experience in implementing Reltio MDM solutions. 

Proficiency in configuring Reltio data models, entities, relationships, attributes, and reference data sets. 

Strong knowledge of match/merge rules, survivorship logic, crosswalks, and data quality configurations within Reltio. 

Experience integrating Reltio with external systems using REST APIs, Reltio Integration Hub (RIH), or ETL tools. 

Familiarity with JSON-based configuration files, Reltio Console, and data load utilities. 

Understanding of data governance and stewardship workflows within the Reltio platform. 

Experience working in cloud environments (preferably AWS) with familiarity in version control systems (e.g., Git) and CI/CD pipelines. 

Ability to work in an Agile development environment, collaborating closely with cross-functional teams. 

Experience in managing Reference Data Management (RDM), User Management, UI Config, handling LCA and Workflow 

Additional Skills/Preferences: 

Domain experience in healthcare, pharmaceutical ( Customer Master, Product Master, Alignment Master, Activity, Consent etc.  ), or regulated industries is a plus. 

Partner with and influence vendor resources on solution development to ensure understanding of data and technical direction for solutions as well as delivery 

Experience working with Reltio Integration Hub 

Reltio Certified Developer or Reltio Platform Certification 

Additional Information: 

N/A 

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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