Markets Support Specialist Dublin, Ireland **Job Description:** **Job Title: Markets Support Specialist** **Corporate Title: Up to VP** **Location: Dublin** **Company Overview:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Location Overview:** Our Central Park office in Leopardstown, boasts modern facilities based in Dublin’s premium business park. With an onsite gym and staff restaurant, all your daily needs are conveniently catered for. Travel options include the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park. We also provide tax saver tickets as part of our award-winning benefits package, which means getting to work has never been so easy. **Role Description:** This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross-business functional support through the lifecycle of a trade. Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement. **Responsibilities:** • You will be providing operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management • Provides simplified client interactions and deepens client relationships across Global Banking and Markets' clients • Completes accurate, timely clearing and settlement of trades with internal and external counterparties including reconciliation management and governance of trade fails and breaks • Improves and simplifies the client experience, reducing manual touchpoints • Supports the implementation of new processes to improve the overall business operating model • Identifies and flags potential risks in a timely manner • Ensure timely and efficient settlement of transactions across the team on behalf of clients and the trading desk for Emerging markets • Employ networking skills to manage your relationships with clients, the trading desks, settlement agents, registrars, relationship managers, middle office representatives and information sources **What we are looking for:** • Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management • Completes accurate, timely clearing and settlement of trades with internal and external counterparties including reconciliation management and governance of trade fails and breaks • Performs tasks accurately during high volume periods in a team environment • Improves and simplifies the client experience, reducing manual touchpoints • Supports the implementation of new processes to improve the overall business operating model • Identifies and flags potential risks in a timely manner • Leading a team associates responsible for providing settlement and operational support • Ensure timely and efficient settlement of transactions across the team on behalf of clients and the trading desk for Emerging markets • Employ networking skills to manage your relationships with clients, the trading desks, settlement agents, registrars, relationship managers, middle office representatives and information sources • Escalation point of potential risk and exposure items and ensure that any risk is escalated further if appropriate • Management protocols for the team (e.g. run regular team meetings, 1:1s, performance reviews, interviewing etc.) • Input into strategic work and leading projects such as T1 and to lead the team through these changes. • Excellent organisational skills are required with the ability to prioritise workload across the team • Development of established procedures to include any changes to the processes • Hands online management experience, preferably in securities operations in a large financial services organisation with demonstrated experience and success in managing and motivating teams • Ability to communicate clearly and concisely verbally and in writing. **Skills that will help:** • Ability to multi-task effectively, work well under pressure and meet tight and changing deadlines • Influencing and diplomacy skills; ability to present a viable solution and obtain buy-in • Ability to understand and manage the sensitivities of different stakeholders at different levels • Demonstrate experience in building relationships and providing solutions • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. • Commitment to challenging the status quo and promoting positive change. • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base **Benefits of working at Bank of America:** **Ireland** Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner • Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons • 20 days of back-up childcare and 20 days of back-up adult care per annum • The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc. • Access to an Employee Assistance Program for confidential support and help for everyday matters • Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan • Ability to donate to charities of your choice and the bank will match your contribution • Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions. • Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community. **Bank of America:** Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, membership of the Traveller community, age, sexual orientation, pregnancy or maternity, civil status, socio-economic background, family status or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.